- Configure the CRS and additional tools;- Assist the client throughout the whole onboarding process until last product purchased of the reservation solution portfolio goes live;- Provide to client an explanation of the overall onboarding process with steps that will take place and how the different product purchased will integrate;- Coordinate activation dates with clients, internal teams and third parties and make sure client is timely updated in case of any changes to the timeline;- Train the client on the assigned product functionalities and share all Education & Training materials available;- Raise internal/external escalations;- Solve and answer the customer issues.

Day-to-day Hotel technical assistance, by telephone and by internal messaging.Participation in weekly team learning in the office;Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;Providing support to properties on Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;Delivering training by phone to new and or existing properties on how to use Booking.com’s platform and rates & availability system;Providing properties with information and advice mainly by phone, including follow-ups;Assisting in additional tasks and projects when needed.Introducing changes to property content, validate information and modify partners descriptions in English.

NP (new partnership) support; support registration through open, bookable.Security checks and fraud prevention. Offer support to finish onboarding, instruct and educate on tools, provide information & support.Delivering training by phone to new properties on how to use the Booking.com extranet and rates & availability system.Contact partners to make them aware of business and growth opportunities to drive and maximize value. Always assuring a high level of customer service, being efficient and professional.Confident communication over the phone and via email.Actively participate with various projects & initiatives within my team.Collaboration with Booking.com teams globally.

Handle pre and post reservation enquiries by phone, e-mail and fax;Modify, change and/or cancel existing reservations;Outbound calls to hotels/guests to arrange special requests;Liaison between guest and hotel to resolve complaints;Manage relationships with hotels by providing high levels of customer service and account management support.Providing hotels technical support, advises on sale and on rates and availability management.

Lifelong Learning European Project "Leonardo Da Vinci", Postgraduation Interniship