Roberta Long Email & Phone Number

Malvern Pa

Wyomissing, Pa

• Analyze personal lines policies at new business and renewal to ensure profitability; hinder premium leakage and evaluate any exposures to loss• Establish and develop assigned agency relationships to foster profitable business growth• Collaborate with sales partners to enhance the agency/company relationship• Participate in various projects promoting detailed countrywide underwriting and develop strong working relationships with peers • Provide exceptional customer service, support and assistance to agents and adhere to Time Service levels in all areas of communication• Conduct email/phone quality audits for underwriting department• Identify and analyze data to provide quality trend reports for management team

• Managed a team of 6 to 14 alternative work environment associates in the Eastern Pennsylvania territory. • Led the North Eastern Region’s participation in a company-wide initiative for Agent Inspection Certification Program (AICP); created tracking document for agent eligibility; provided training and support; territory participation results 2% higher then regions and territory quality results 88.46% were the highest in the region.• Coordinated the regional communication of discontinuation of Agency Home Care First (HCF) program; provided communication distribution with Sales AVPs, Sales Managers and Agents; released this initiative with minimal disruptions to member and agency partners. • Developed and completed monthly High Value Home (HVH) audits for Home Care department; analyzed data and presented findings and trends to regional director; provided monthly coaching and feedback sessions with individual contributors.• Created and delivered the training session, “Building and Leading Successful Virtual Teams”, for “Ready Set Lead”, an Underwriting and Product leadership development program.• Increased team Agency Satisfaction survey results from 86.5 to 97%.• Improved team Engagement results from 3.86 to current score of 4.17, over a period of four years. • Developed Agency training on the reconstruction cost program (MSB); presented training to agents and sales managers during district meetings, webinars and individualized agent training.• .Achieve and Exceed team performance in Time Service and Quality objectives.• Develop associates for promotion and participation in Regional leadership programs.• Contributed to budget compliance & positive variance over the past three years.• Coordinate ongoing training of Corporate Initiatives to Associates and Agents.