Roberta Long Email & Phone Number

Malvern PA

Wyomissing, PA

• Analyze personal lines policies at new business and renewal to ensure profitability; hinder premium leakage and evaluate any exposures to loss
• Establish and develop assigned agency relationships to foster profitable business growth
• Collaborate with sales partners to enhance the agency/company relationship
• Participate in various projects promoting detailed countrywide underwriting and develop strong working relationships with peers
• Provide exceptional customer service, support and assistance to agents and adhere to Time Service levels in all areas of communication
• Conduct email/phone quality audits for underwriting department

• Managed a team of 6 to 14 alternative work environment associates in the Eastern Pennsylvania territory.
• Led the North Eastern Region’s participation in a company-wide initiative for Agent Inspection Certification Program (AICP); created tracking document for agent eligibility; provided training and support; territory.
• Coordinated the regional communication of discontinuation of Agency Home Care First (HCF) program; provided communication distribution with Sales AVPs, Sales Managers and Agents; released this initiative with minimal.
• Developed and completed monthly High Value Home (HVH) audits for Home Care department; analyzed data and presented findings and trends to regional director; provided monthly coaching and feedback sessions with.
• Created and delivered the training session, “Building and Leading Successful Virtual Teams”, for “Ready Set Lead”, an Underwriting and Product leadership development program.
• Increased team Agency Satisfaction survey results from 86.5 to 97%.