Roberta Malvezzi Email & Phone Number

Bioggio, Canton Ticino, Svizzera

Evaluate training needs, create and deliver dynamic programs for retail staff toenhance customer service, sales techniques, and product knowledge; Workclosely with Country Retail Managers and Country HR to ensure the traininginitiatives are aligned with company objectives and industry trends; Optimizeall product content development processes; Coordinate external agencies tocreate SCORM, leveraging on Instructional Design.OWNERSHIPS:- Seasonal Trainings Contents- Development CV for sales assistants- LMS Platform- Store Manager Trainer Project- Intern Management- CRM & Retail Operation Training Implementation

Bioggio, Canton Ticino, Svizzera

Conduct thorough assessments of training needs and create innovative, tailormadecontent aligned with company strategy and goals; Design engagingtraining and development programs for retail and corporate employees at alllevels; Manage the LMS platform for the EMEA Region (6.000 users) while alsoorganizing and managing various cross-functional HR and training processes.TASKS:- Art of Selling implementation- LMS Maintenance & Management- Corporate Training & Development Catalogue Project- Learning Needs Analysis for Retail related departments- Product Knowledge Materials

Bioggio, Canton Ticino, Svizzera

Assist in creating and updating training materials; Design engaging andinteractive content and contribute to brainstorming sessions for new programideas; Handle administrative tasks related to training programs; Collaborateeffectively with the training team, internal and external stakeholders.

Consultancy for the development of "The Soft Skills Lab" tool; Dataanalysis; Reports; Return of results to the client; Training course for companyemployees.

Milano, Lombardia, Italia

The postgraduate internship at the Department of Psychology of the Università Cattolica del Sacro Cuore in Milan had the following aims:- To deepen the scope of the psychology of experience, in different ways and contexts- To know the potential applications iin professionalizing fields such as User Experience (UX) and Experience Design- To approach the study of positive technologies and experiences related to their use.

Carnago (Va)

- Pilot study: "The use of Virtual Reality in immersive prototyping and its impact on user experience"- Pilot study: "Focus Group conducted in Virtual Reality as an innovative and engaging method"- In-depth study on user experience and virtual reality.

Master In Strategic Learning & Development

Laurea Magistrale Lm, Psicologia Per Le Organizzazioni: Risorse Umane, Marketing E Comunicazione

Laurea Triennale, Scienze E Tecniche Psicologiche

Diploma