Roberta Mcfarlane Email & Phone Number

Milwaukee, Wisconsin, United States

 Recruiting / Talent Acquisition for full-time, part-time, and temporary positions. Sourcing candidates using creative and innovative strategies to identify qualified candidates via applicant tracking system (ATS), social media, agencies, and non-traditional methods for hard-to-fill positions. Maximizing applicant tracking system (ATS) to track candidates, build talent pipeline, and run metrics.  Lowering Time to Fill metric by 30+ days.  Benefits administration – billing, tracking, reconciling, new hires, approving selections, QLEs, and COBRA.  Open Enrollment administration – planning, HRIS setup, EDI setup, management, verifying, and finalizing. Working with benefit brokers and carriers to resolve billing and coverage corrections. Partnering with stakeholders to provide insights, implement initiatives, and meet goals and objectives. Improving HR processes – onboarding, offer, background, benefits, leaves of absence, exit. Maximizing utilization of HRIS modules and processes for greater efficiency and time allocation. Working with HRIS company to troubleshoot system setup for greater effectiveness. Assisting payroll with troubleshooting HRIS and review of biweekly payroll. Creating metrics and reconciliation reports monthly and on-demand. Identifying policies and procedures for improved compliance with federal, state, and local regulations.

 Sourced, implemented, and maintained online training program. Set training assignments and tracked results. Presented in-person training at company sites in compliance with new state & federal regulations.  Updated corporate standard procedures and policies to reflect regulatory change, revised guidelines, and blending under a shared services agreement. Main project contributor on Employee Handbook revision and presentation of changes to employees. Researched and advised on local, state, and federal regulations for policy, investigation, and risk analysis. Worked on special projects to resolve or analyze significant issues, including HRIS troubleshooting. Assisted Payroll with end of year activities, multi-state setup, and biweekly processing. Analyzed discrepancies in employee vacation accruals, identified HRIS as source, and resolved issue. Analyzed pay discrepancies for a division due to errors with HRIS import and rules setup. Compiled and analyzed employee timekeeping & pay history for investigation.

 Teaching graduate and undergraduate courses in business, management, HR, and writing.  Instructing and mentoring undergraduate students while concurrently in an internship assignment that is local, out-of-state, or international.COURSES TAUGHT: MGMT 502 – Developing Management Skills – Spring 2020 MGMT 350 – Business Management Internship – Summer 2019 MKTG 350 – Business Management Internship – Summer 2019 MGMT 517 – Managing Human Capital – Spring 2019 BUSI 110 – Business and Entrepreneurship – Fall 2018  WRIT 261 – Writing 2: Writing In Business – Fall 2018 BUSI 350 – Business Management Internship – Summer 2018

 Trained on a variety of topics in large groups, small groups, bootcamps, and one-on-one settings.  Created and conducted training presentations for onboarding, regulatory changes, certification process, new products, business tools, resources, orientation, and promotion.  Provided coaching on improvement plans and problem resolution within a high turnover environment. Resolved paycheck discrepancies and identified missed requirements. Trained and developed team members on product, system, business practices, and leadership.  Maintained an open-door-and-always-available policy to answer questions, provide guidance, solve problems, and conduct ad hoc training sessions. Adhered to contract law, insurance regulation, and corporate standards of excellence.  Provided financial education to clients, community members, and groups.  Created reports for executives on demand regarding team activity, certifications, and status.

 Managed HR activities for up to 150 employees and 25 H1B contractors in a technical environment.  Partnered with senior management to ensure regulatory compliance, uphold strategic goals and objectives, maintain employee performance standards, and improve productivity and efficiency.  Provided guidance to employees regarding health, COBRA, and retirement benefits. Resolved benefit discrepancies with providers, insurance companies, or third party administrator.  Processed Leaves of Absences for FMLA / CFRA, Disability, Workers Comp. Prepared training presentations and briefings on HR programs, Open Enrollment, performance appraisal, ethics, safety, and security issues.  Impacted company culture and employee morale with Employee Engagement and Customer Service.  Recruitment, hiring, and on-boarding for positions highly technical and non-technical via applicant tracking system, online job boards, job fairs, and agencies.  Provided training on annual performance appraisal and annual salary and bonus changes.  Educated employees, supervisors, and senior management on policies and regulatory changes.  Facilitated a work environment with low employee turnover through an open door policy, prompt responses to issues, extracurricular activities, and work-life balance options.  Coached managers and employees regarding sensitive and controversial personnel matters related to employee relations (ER), disciplinary and performance problems, grievances, and employee entitlements.  Created metrics reports on demand, weekly, and monthly.

Los Angeles, Ca

 Customized programs for individual needs and identified product options for benefit packages.  Facilitated the sale of life and health insurance products.  Determined needs, explained policy features, and proposed recommendations.  Developed marketing strategies and conducted presentations.  Fulfilled policy requirements and adhered to contract and insurance law.  Worked with business owners, underwriters, case managers, product specialists, and agents.  Prepared all forms and maintained audit ready files.

Northridge, Ca

 Coached and consulted clients, maintained legal compliance, and provided problem solving.  Facilitated the sale and lease of real estate.  Explained real estate concepts and practices, mortgage process, short sale and foreclosure, title and escrow procedures, market conditions, property status, risk management, and forms.  Gave presentations at professional events, networked, and developed clientele.  Presented options to clients as well as recommendations for purchase strategy.  Worked with peripheral parties, such as escrow and title, lenders, agents, brokers, and RE Boards.

Pasadena, Ca

 Managed HR and administrative activities for up to 125 employees and 11 directs for two sites. Provided guidance to employees regarding health and retirement benefits and assisted in resolving discrepancies with benefit providers, insurance companies, or third party administrator.  Partnered with site director, senior management, and engineering supervisors to uphold organizational policy, goals, and objectives, ensure federal / state regulatory compliance, maintain employee performance standards, and improve productivity and efficiency.  Recruited technical and non-technical candidates via applicant system, job boards, and job fairs.  Coached managers and employees regarding serious, sensitive, and controversial employee relations matters including disciplinary and performance problems, employee grievances or entitlements, and other personnel and payroll issues.  Managed merger & acquisition of two offices to new parent company for smooth transition and alignment of new organizational strategy and objectives.  Prepared training presentations and briefings on HR programs, Open Enrollment, wellness programs, performance appraisal, regulatory changes, and ethics, safety, and security issues.  Administered FMLA / CFRA, Disability, Workers Comp, and Leaves of Absence, as well as training. Facilitated a work environment with low employee turnover through an open door policy, responding promptly to employee issues, extracurricular activities, and work / life balance options.  Performed new hire orientations, employee on-boarding, and exit processing – explaining health and retirement benefits, defined benefit plan, employee stock option plan, 401k, and COBRA benefits.  Created financial reports for weekly and on-demand data for senior management, line managers, and customers to aid project analysis, forecasting, estimating, budgets, and investigations.

Master Of Business Administration (M.B.A.)

Masters Level - Study Abroad Program

Bachelor’S Degree, Real Estate

Bachelor’S Degree, Finance