Roberta Mckay Email & Phone Number

London

London, England, United Kingdom

2021 "Team Of The Year" winner•Liaising with head office for facilities stores & supplies•Coordinating all FOH activities. Including recruitment and retention of staff, target setting, performance management, rota management, staff appraisals, training and any disciplinary issues. •Managing holiday entitlement, sickness and cover arrangements as required.•Managing escalated customer queries and complaints, investigating all with professionalism•Maintaining the standard for external clients and brokers•Managing various clients and telephony•Managing meeting rooms and events•Liaising with various departments across the site to forge relationships, dealing with incidents and issues and assisting in a proactive manner to get a common agreement•Maintaining and creating necessary electronic filling and reporting•Creating quarterly and annual reports for the management team•Formulating SOP’s and Manuals•Training of temporary staff from Portico Elite

London, United Kingdom

2019 Finalist for Team Support of the Year. Providing a reliable and high level of professional reception cover at various sites including Law Firms across West End and The City of London.• First point of contact for all guests and visitors.• Accommodating all clients by - signing them in, creating access passes and granting relevant access according to site security procedures.• Notifying host of guest arrival. • Handling incoming calls, e-mails, as well as dealing with enquiries at the front desk • Recording, filing and tracking all outgoing and incoming visitors, couriers or contractors; sorting and distributing mail.• Liaising with building contractors, issues and work being carried out at the building.• Subsisting Helpdesk/ Maintenance Log.• Site training new staff members. • Working with multiple software programs in different buildings.• Worked for top law firms including Ashurt LLP, Charles Russel Speechlys,Shearman&Sterling.

London, United Kingdom

• Operating busy switchboard, giving directions and ensuring that the calls are going through to the right departments.• Uploading and regularly updating directories and other switchboard related requirements.• Signing in visitors according to security procedures and processes and directing to the relevant floors.• Announcing visitors as appropriate in line with the team agreement. • Managing meeting room bookings and ensuring the meeting rooms are immaculate, maintaining an extremely high standard of cleanliness at all times.• Organising refreshments and catering for meetings/events.• Adding candidates on to the database.• Ensuring Reception is kept clean and tidy.• Ensuring stationery is kept replenished on a timely basis.

London, United Kingdom

• Assisting the Property Manager in administrative duties as required. Including: minute taking and distribution of documentation, dealing with contractors, compiling visitor statistics, managing all help desk issues and taking the necessary action to ensure all calls are logged actioned and closed. • Signing in visitors according to security procedures and processes and directing to the relevant floors • Announcing visitors as appropriate in line with the team agreement • Assisting visitors and occupiers with queries in a knowledgeable and professional manner • Maintaining excellent customer care and front of house standards at all times • Dealing with complaints in a calm and professional manner • Offering additional assistance as and when required • Using the guests name as appropriate during conversation • Managing helpdesk (logging any fault and keeping records, liaising with tenants, coordinating contractors to completing all helpdesk requests and providing feedback to tenants) • Adhering to the sites security procedures and regulations as set out by management • Answering the telephones from customers and occupiers in a friendly, timely and professional manner • Dealing with any questions or queries and escalating where appropriate to the Property Manager • Reporting any maintenance issues in the Reception and lobby area • Monitoring inventory, office stock and order supplies as necessary • Keep the Reception area tidy and clean at all times • Using and updating the clients in house database and Microsoft packages • Executing the Customer Care and Grooming & Presentation standards as set out in the Assignment Instructions • Adhering to company policies and procedures at all times • Worked for buildings that hold Google, Vitol, American Express, Selfridges.• Site training new EST staff members.

Hanger Lane,London

• Managing staff performance, delegating work and managing workload.• Joining team meetings – representing interests of the team (including any problem solving). • Training, coaching and supporting team members including inducting new starters.• Dealing with recruitment, selecting successful candidates for the client.• Creating daily reports and filling out daily tasks documents. • Managing the holidays, sicknesses and covers.• Typing emails, Letters and filling in forms.• Dealing with guest complains and ensuring that their experience is pleasant and enjoyable.• Attention to details.• Promoting healthy and safe work environment (including H&S at workplace). • Formatting, amending contracts.

30 Portman Square, London

• Assuring that the 5 star customer services is exceeded every time, going extra mile.• Making sure the Personal Presentation is always over the expectations.• Working close with the Lane Manager and also the Client making sure that the visitors are more than happy with service provided.

Apprenticeship In Team Leading

Ocr Level 3 National Certificate In Business & Administration., Business Administration

Key Skills Communications Level 1&2., Functional English Level 2.