· Leader of Strategic Planning for Products, CRM, Digital Channels, Data Engineering and RPA, and Contact Center - customer service, customer success and sales operations (B2B2C, B2B2B).

· Market intelligence, competition monitoring, and trend analysis based on extensive data.· Led sales enablement, developed playbooks, sales performance metrics, and KPIs.· Key role in connecting marketing, sales, customer success, and technology areas.

· Project management for deployment of ERP, CRM, and other systems.· Leading initiatives to implement innovative technologies to streamline operations, sales, and boost productivity.

· Developed new business ventures of digital products (startups).· Supported the structuring and improvement of sales processes: customer success, strategies, built and developed the commercial team and leadership.· Assisted in negotiating inbound and outbound marketing media, both offline and digital.· Prospected partnerships and new business opportunities.· Managed press relations, defined agenda strategies to enhance brand reputation.· Represented the institution at GPTW… Show more · Developed new business ventures of digital products (startups).· Supported the structuring and improvement of sales processes: customer success, strategies, built and developed the commercial team and leadership.· Assisted in negotiating inbound and outbound marketing media, both offline and digital.· Prospected partnerships and new business opportunities.· Managed press relations, defined agenda strategies to enhance brand reputation.· Represented the institution at GPTW events in São Paulo, SP. Show less

· Led the successful launch of official stores in Brazil (Shoppings Malls in Sao Paulo, SP, Brazil).· Provided support for e-commerce initiatives from inception to execution.· Guided the seamless integration of commercial and operational functions within the stores, prioritizing customer-centricity and operational efficiency.· Managed the implementation of CRM systems, inventory management solutions, and digital customer service enhancements, streamlining operations and enhancing… Show more · Led the successful launch of official stores in Brazil (Shoppings Malls in Sao Paulo, SP, Brazil).· Provided support for e-commerce initiatives from inception to execution.· Guided the seamless integration of commercial and operational functions within the stores, prioritizing customer-centricity and operational efficiency.· Managed the implementation of CRM systems, inventory management solutions, and digital customer service enhancements, streamlining operations and enhancing the overall customer experience. Show less

● Directed operational and commercial functions, as well as the recruitment and training of the campus team in São Paulo - SP.● Developed impactful commercial strategies to attract, enroll and support students, prioritizing their educational experience.● Nurtured strategic partnerships to enhance brand visibility and unit promotion, fostering a sense of belonging.● Served as a point of contact for students, parents, educators, coordinators, and partners, ensuring personalized… Show more ● Directed operational and commercial functions, as well as the recruitment and training of the campus team in São Paulo - SP.● Developed impactful commercial strategies to attract, enroll and support students, prioritizing their educational experience.● Nurtured strategic partnerships to enhance brand visibility and unit promotion, fostering a sense of belonging.● Served as a point of contact for students, parents, educators, coordinators, and partners, ensuring personalized support. Show less

· Coordination of the inside sales and customer success team: overseeing inbound and outbound sales call center operations and customer service care.· Management of the digital product sales platform (B2C and B2B).· Acquisition and nurturing strategic partnerships for brand promotion, positioning, and sales.· Supervision of digital marketing agencies and press relations.· Development and presentation of projects and outcomes to shareholders, board members, and executive… Show more · Coordination of the inside sales and customer success team: overseeing inbound and outbound sales call center operations and customer service care.· Management of the digital product sales platform (B2C and B2B).· Acquisition and nurturing strategic partnerships for brand promotion, positioning, and sales.· Supervision of digital marketing agencies and press relations.· Development and presentation of projects and outcomes to shareholders, board members, and executive leadership. Show less

· Head of Customer Service, Marketing, Sales, Product, and IT departments.· Directing strategic planning for new business ventures and expansion, designing organizational models, processes, data analysis, and defining key performance indicators.· Implementing strategies for student acquisition, retention, and loyalty.

· Management of academic activities for 30 coordinators and over 800 faculty members.· Nurturing partnerships with B2C and B2B associates, promoting the institution's brand at professional expos.· Responsible for continuous improvement of course programs and student services based on satisfaction surveys and market best practices.