Roberta Rouse-Wilson Email & Phone Number

St Louis, Missouri, United States

• Manage 20-25 end-to-end lifecycle, medium size Migration, Colocation, Public Cloud and Managed Service projects at one time for a fast-paced, nationwide, modernize Information Technology company. • Oversee technical and managerial aspects for new clients’ implementations and existing client upgrades, downgrades and renewals that could consist of DRaaS, SaaS, BaaS, or PaaS.• Create, executes and revise project work plans utilizing Project Insight to meet the needs and requirements according to the Sales Order.• Drive and work with cross-functional teams and external resources to ensure client and company objectives are met.• Effectively interface with Business Operations organization for billing and contractual tasks and escalate when needed.• Order and track equipment based upon clients Sales Order • Schedule migration based upon the need and requirements of the clients.

Raleigh-Durham, North Carolina Area

• Experience simultaneously managing and prioritizing 25-30 end-to-end lifecycle, small, large, and complex residential and enterprise projects with a budget range from 3K to 2M for a telecommunication and wireless company supporting IEEE 802.11 technologies. • Organize and lead site implementations that included special projects, remediation, add/move/change, and conversions for Managed Wi-Fi while working with cross-functional teams across the regions. Analyze challenges and processes to ensure lessons learned, and improvements are documented and communicated for future project implementation. • Assisted with adding to the continuous improvement of internal project management practice. Problem-solving skills to resolve issues between organizational units satisfactorily. • Ability to resolve roadblocks to meet timeline and implement project plans, monitoring progress and resource usage. Knowledge in conducting risk assessments.

Raleigh, North Carolina, United States

• Assisted with Individual Income tax submissions that were suspended out of the system during the Tax Rush season. • Resolved and perform error resolution to suspended transactions relating to Individual Income tax submissions, exceeding the daily production requirement. Attention to details and follow oral or written instructions.

Cary, North Carolina, United States

• Managed and implemented deployment of the supporting IT infrastructure. • Adhered to the company project management lifecycle, including maintenance of detailed project management processes in the project schedule, quality management, risk/issue management, and change management for a global multi-culture telecommunication company. • Generated metrics and provided regular briefings and dashboards to senior management on the performance of the ongoing infrastructure projects. Performed performance measurement of tracking equipment and implementation process within a PMO environment. Imported and maintained a wide variety of documents into SharePoint. • Coordinated and planned with lead PMs to communicate expected timelines, schedules, status updates to the internal/external stakeholders. • Utilized Clarity to add resources and update allocation. Lead team activations throughout the completion of implementation by working with cross-functional departments such as network engineers, global logistics, and field technicians for small and large projects simultaneously, with a budget range of 200M to 800M.

Research Triangle Park, Nc

• Managed and tracked small Data Center virtualization and cloud projects; end-to-end lifecycle, delivered on utilized tools and templates that were in place for an information technology company. • Used iProcurement and CCW (Cisco Commerce Workspace) to place, track, and provide quotes across APJC, EMEAR, & Americas. • Utilized Clarity to assist departments with adding resources and updating allocations. • Provided project coordination with the program managers, developers, and engineers to develop the scope and deadlines. Established a working relationship with vendors and Global Procurement Services to ensure timely resolution, discrepancies, and order issues. • Acted as liaison between management and peers. Managed extensive volume schedule for the Sr. Director and Vice-President for the Financial IT Department.

Raleigh, North Carolina, United States

• Provided high-level, confidential executive support for a FDA-regulated pharmaceutical facility specializing in the manufacture of products requiring adherence to cGMP’s and SOP’s. Assisted to account payable in managing fixed and contracted expenses utilizing JD Edwards’ software.• Contributed to and implemented operational cost savings obtained by consolidation and reduction of products and purchases, including determining alternative vendors. Ordered and maintained supplies for the facility. • Assisted in training for New Hire orientation on quality procedures and program expectations. Ensured and updated files and documents in Documentum Control.• Assisted QA and HR in evaluation of performance to be followed by quality standards for site and updated training records for supervisor’s team in electronic data management system. Assisted in quality assurance procedures for proper documentation to be submitted to directors.

Durham, North Carolina, United States

• Wrote proposals and site investigation reports and created change orders for a civil engineering firm that provides service to multiple organizations through permitting and design processes. • Researched plotting requirements and approval process and tracked project schedules for various municipalities on the East Coast.• Coordinated and distributed weekly project tasks list updates throughout the firm departments.

Raleigh-Durham, North Carolina Area

• Evaluated and reviewed technical test reports for an independent product safety testing and certification organization by utilizing an electronic Oracle Database Applications. • Revised and managed technical reports while applying electrical theory to special assigned projects by utilizing test data, schematics, spec sheets, deviations, and photos that were within the scope of the UL Standards or European Standards. • Assisted department engineers in quality assurance procedures for proper documentation of lab results testing. • Started as an Engineering Aide acting as Central New Work Coordinator to assist Local Engineering Services in preparing technical reports using Soft Solutions, PeopleSoft and WordPerfect.

Doctor Of Education

Master’S Degree

Bachelor’S Degree

Associate Of Arts And Sciences - Aas

Associate Of Arts And Sciences - Aas

Certificate

Certificate