Roberta Ryan Email & Phone Number

Sales Department - Three Rivers Division

1) Order entry for domestic, international, distributor, direct bills, e-commerce, and Grainger.2) Assist Customers and Representatives on the phone with order status, delivery information, pricing, editing orders, and Return Material Authorization's.3) Resolve customer complaints regarding sales and service.4) Back-up Director of First Impressions/Switchboard.5) Expedite orders to reach their destination on time, and on a given date.6) Notary services.7) React to challenging situations in a timely manner.8) Assist with sales and support for Distributors and monitor Grainger portal on all aspects including printing orders, enter orders, changing ship dates, accepting orders, and archive orders.9) Assist with expedited emergency shipments.10) Formal quotes.

Three Rivers Division - Engineering/Cad And Lab Depts.

1) Director of First Impressions including switchboard duties, and greeting guests.2) Process purchase orders.3) Update Engineering Project Status Report4) Type memos and schedule meetings.5) Keep track of Change Notices.6) Log in Special Orders.7) Scanning8) Update Engineering Library

Armstrong-Lynnwood

Order entry, pricing, lead times, invoicing when needed, filing, customer service and general administration duties

Battle Creek, Michigan

Provide office support to Vice President of Operations and other Officers, Directors, and Supervisors.1) Create and revise company forms.2) Greet visitors, schedule appointments, make travel arrangements, record messages, maintain calendars and arrange meetings.3) Gather and compile data for required reports.4) Maintain confidential and regular departmental files.5) Direct invoices for approval, insure proper account allocation and track accounts to insure payments.

Three Rivers, Michigan

Provide office support to the Director of Gas Supply Services and Regulatory Studies, Supervisor of Buildings and Maintenance, and Energy Management Analyst.1) Create and revise company forms and marketing ads.2) Scheduling notice of hearings for publication in newspapers.3) Compile and type testimony and exhibits for rate cases to be filed with the Michigan Public Service Commission.4) Create and update Energy Fitness Audit databases with over 10,000 data fields and prepare quarterly reports.5) Prepared numerous invoices and purchase requisitions for payment.

Provide office support to the Engineering and Drafting Departments.1) Typed and compiled construction contracts and revised various manuals.2) Created and updated Lotus 1-2-3 spreadsheets for meter inventory, replacement projects, meter/regulators/stations projects, century replacement projects and construction budgets.3) scheduled more than ten seminars and training programs annually.4) Typed easements, right-of-ways and permits.

Three Rivers, Michigan

Administrative Assistant to the Personnel Administrator and several executives.1) Prepared all payroll change forms including increases, promotions and transfers for more than 200 employees.2) Created new employee database file using Enable with over 200 records.3) Made arrangements for hotel, airfare and meetings.4) Provided answers to employees personnel related questions, benefits, etc.5) Typed all correspondence, weekly reports and strategic plans.6) Operated the company's switchboard.

Business/General

Associate Of Science In Business, Business

Diploma, General Studies

Associate'S Degree, Business/Commerce, General