Roberta Sandoval Email & Phone Number

Seattle, WA, US

Bellevue, Washington, United States

Bellevue, Washington

Bellevue, Washington

Remote

* Manage project timelines, deliverables, milestones, risks and issues.* Plan and execute solution rollouts across multiple client environments* Support the overall governance and project management process* Provide weekly progress updates to executive leadership team* Create strong, collaborative relationships with executive leaders to support formulation.

• Served as the voice of the client to internal teams; defining and executing account growth, customer delight and client relationship strategies, ensuring operational initiative and projects are planned and assigned as.
• Develop and manage account plan for assigned clients, including service, financial, growth and clinical initiatives- Exceeded client delight and revenue growth goals
• Lead onsite executive and operational initiatives- Weekly reporting and analysis - Provide project oversight for client initiatives and assist in the interpretation and context of client requests- Act as Project.
• Lead operational initiatives in support of Client business objectives including:- Providing regular updates to Clients- Providing appropriate levels of communication between the client and Aldera staff- Ensuring that.
• Ensures consistent client satisfaction by- Collaborating with client teams, multiple business units and with Clients to ensure project deliverables are consistent with client service agreements, - Meeting project.
• Document all bug fixes and enhancements to the product that are affected by the new build release and provide documentation to the client before testing.

• Served as the voice of the client to internal teams; defining and executing account growth, customer delight and client relationship strategies, ensuring operational initiative and projects are planned and assigned as.
• Develop and manage account plan for assigned clients, including service, financial, growth and clinical initiatives- Exceeded client delight and revenue growth goals
• Lead onsite executive and operational initiatives- Weekly reporting and analysis - Provide project oversight for client initiatives and assist in the interpretation and context of client requests- Act as Project.
• Lead operational initiatives in support of Client business objectives including:- Providing regular updates to Clients- Providing appropriate levels of communication between the client and Aldera staff- Ensuring that.
• Ensures consistent client satisfaction by- Collaborating with client teams, multiple business units and with Clients to ensure project deliverables are consistent with client service agreements, - Meeting project.
• Document all bug fixes and enhancements to the product that are affected by the new build release and provide documentation to the client before testing.

Greater San Diego Area

• During my time at Qualcomm I was responsible for the following:
• Working with a number of different systems and solutions design to report, data mine, and ascertain critical business trends and perform necessary analysis.
• Communicate with overseas teams to discuss, analyze, and meet their needs concerning report generation, data analysis, and statistical modeling.
• Assisting in the development and creation of reports/dashboards and analysis strategy for accurately capturing and leveraging company data.
• Working with various engineering leads to create reports on demand to capture customer support efforts
• Working with IT to troubleshoot day to day end user issues with reporting tools (Salesforce/Qlikview)

• Responsible for maintaining client relationships while assisting them in planning and growing their business within our organization.
• Weekly reporting and analysis for all clients
• Communicate with client via email or SalesForce the status of their issues and determine the priority and expectation of the client.
• Hold weekly meeting with clients to review open cases and set appropriate expectations
• Meet with Development, QA, and Account Managers daily to help prioritize all projects and issues that are currently in queue.
• Perform the appropriate regression testing before coordinating build promotion to the clients UAT site.

Greater San Diego Area

• Responsible for leading HERAE’s Customer Support team to include, day-to-day Customer Support operations escalated customer issues, leading daily client payout and overall team coordination. As such, I was responsible.
• Leading HERAE’s Customer Service team through daily supervision, scheduling, process control and queue management.
• Leading customer facing issue resolution and ensuring accurate and timely customer service during new product launches, service changes &site redesigns.
• Coordinating with our Quality Control Manager to document common customer workflows and perform regressions testing prior to each product release.
• Developing call and email support flows, queues, escalation processes, protocols, telephone etiquette, etc.
• Actively involved in the agile software development process including the collaborative creation of User Stories, attending Change Control Board (CCB) meetings, and attend iteration review to allow customer feedback.

• Responsible for leading HERAE’s Customer Support team which included the following:
• Leading HERAE’s Customer Service team through daily supervision, scheduling, process control and queue management.
• Organize the Support team’s daily and weekly priorities and identifying resolutions to escalated issues.
• Leading customer facing issue resolution and ensuring accurate and timely customer service during new product launches, service changes &site redesigns.
• Coordinating with our Quality Control Manager to document common customer workflows and perform regressions testing prior to each product release.
• Developing call and email support flows, queues, escalation processes, protocols, telephone etiquette, etc.

Greater San Diego Area

• Analyzed XML files that were created from paper EOB’s and identify any business rules that need to be created to help streamline the paper conversion process.
• Created Paper Conversion Procedure Manual and EOB Mapping Guide documentation used by keying partners daily to create XML file.
• Coordinated a weekly meeting with each keying partner to review any exceptions that haven’t been resolved as well as their continuing quality of work.

Greater San Diego Area

• Customer Transactions
• Vault Teller
• Employee Hiring and Training
• Prepare branch for Annual Audit
• Loan processing
• Maintain relations with customers

Project Management

Participated in a Project Management Essentials class.

Bachelor Of Science, Finance

Bachelor'S Degree, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General