Roberta (Bobbie) Slater-Patrick, Bba Email & Phone Number

Charleston, South Carolina, United States

Charleston, South Carolina Area

North Charleston, Sc

Analyze data from large corporate customers both wireless and wire line. Offer solutions to billing issues. Advise customers of missing / misapplied payments. Join in on conference calls to address any issues the customer may have. Constantly look for new and innovative ideas to work with customer to resolve any issues. Send aging reports to customers and responsible AP personnel.

North Charleston, Sc

Performed customer-facing collections activities, billing dispute investigation and resolution, and negotiated payment and settlements with customers. Managed account aging reductions, provided complex customer billing analysis and tracked customer balances. Utilized collection strategies and provided essential customer services, providing explanations of issues and served as point of contact for customer inquiries. Maintained portfolio of 300-500 national and small business accounts.

North Charleston, Sc

Trouble shoot customer handset issues and provided first call resolution. Consistently demonstrated ability to make quick, accurate decisions. Led team meetings on troubleshooting wireless data devices. Served point of contact for customer escalations. Understood and communicated complex technical information clearly and concisely, adjusting language and terminology to the needs of the customer. Communicated new information to other team members. Member of the advanced data team for the Multi… Show more Trouble shoot customer handset issues and provided first call resolution. Consistently demonstrated ability to make quick, accurate decisions. Led team meetings on troubleshooting wireless data devices. Served point of contact for customer escalations. Understood and communicated complex technical information clearly and concisely, adjusting language and terminology to the needs of the customer. Communicated new information to other team members. Member of the advanced data team for the Multi Queue department. Trained customer service professionals with information sessions through the Multi-Queue department. Show less

North Charleston, Sc

Reviewed and rated credit applications with proper evaluation on risk associated with activating new consumers, commercial and existing customers. Assisted with activation of 1189 new lines of service in 2006 on the Small Bank Team which generated revenue exceeding $600k. This represented a 32% increase from 2005 results. Investigated equipment upgrades eligibility and processed ESN changes. Facilitated with re activating disconnected customers. Self promoted to Senior Representative in COOS… Show more Reviewed and rated credit applications with proper evaluation on risk associated with activating new consumers, commercial and existing customers. Assisted with activation of 1189 new lines of service in 2006 on the Small Bank Team which generated revenue exceeding $600k. This represented a 32% increase from 2005 results. Investigated equipment upgrades eligibility and processed ESN changes. Facilitated with re activating disconnected customers. Self promoted to Senior Representative in COOS, September, 2005. Show less

Investigated property and casualty claims. Took recorded statements from all parties involved. Worked with attorneys in claim disputes. Assigned appraisers to take photographs of insured and claimants property. Issued checks to involved participants. Used NCIB to assist in prior claims for individuals relating to fraud.

Bachelor Of Business Administration - Bba, Concentration In Management And A Minor In Health Care Administration

Associate Of Arts (Aaba), Business Administration And Management, General

Lean Manufacturing Certificate, Lean Manufacturing

Lean Manufacturing Certificate

Osha Awareness Level 10, Manufacturing Engineering Technology/Technician

OSHA 29 CFR 1920

Change Management Specialist (Cms)

Certificate

Six Sigma Lean Professional (Sslp), Business Administration And Management, General

Certificate

High School Diploma, General Studies