Roberta Taylor Email & Phone Number

Spearhead day-to-day activities of the team and supervise many projects. Deliver active assistance and present findings to managers with a recommendation. Serve as Cigna Champion for Workbench, train team members, compile binders for quick reference, and make adjustments to issues in Workbench. Facilitate review meetings with client and service providers to discuss the ongoing appropriateness of the plan. Liaise with relevant service providers and agencies to improve service provision for clients. Monitor client’s progress toward goal achievement and periodically reassess changes in health status. Tirelessly identify and develop new community resources and support with problem solving. Execute special audit for ASO account in an efficient manner.• Recruit new hires, assess training needs, and conduct training sessions to make them a valuable asset.• Examine policies to ensure accurate payment of eligible claims and verify all offsets in place.• Utilize MS Excel to enter data into excel spreadsheet for managers, sales, and account to review.• Provide exceptional customer service by spending time with the claimants explaining the audit process

Dallas Tx

* Designed new employee orientation package and establish and facilitated all new employee activities and sessions.* Oversaw leaves of absence while ensuring compliance with policy and procedures of Human Resources and Family Medical Leave Act (FMLA) guidelines as well as federal/state regulation.* Created leave of absnece manual for different companies.* Trained HR Managers and payroll on short/long term procedures.* Paid premiums on the different health carries.* Completed audits on the different health carriers and payroll for short term disability.* Collected employee's premium while on leave.* Processed COBRA check and inputting information into the COBRAEAS system.* Managed up to 17,000 employees on their welfare benefits.* Planned and budgeted employee health fair.* Assisted in special projects.

• Started the leave of absence and COBRA department.• Wrote policy and procedures for the leave of absence, short/long term disability.• Managed the employee’s while on a leave of absence.• Oversaw compliance with FMLA, ADA, STD, LTD.• Submitted state disability request forms• Responsible for over 300 leaves/requests.• Processed employee’s payroll information on Horizon while out on a leave of absence.• Collected employees premiums while out on a leave.• Trained HR mangers on policy and procedures.• Maintained all COBRA documentation.