Roberta Townsend Email & Phone Number

JBSA Randolph AFB

Randolph AFB Texas

Manage 18 contractors on staffComplete technical interviews for all potential A1SD employeesCreate and maintain A1SD 24/7 weekly work schedules Approval authority for A1SD time cardsEnsure employees have completed all required compliance trainingMonitor CCPulse Supervisor Desktop to ensure adequate phone coverageGenerate weekly, monthly, quarterly and.

Randolph AFB Texas

Manage 18 contractors on staffComplete technical interviews for all potential A1SD employeesCreate and maintain A1SD 24/7 weekly work schedules Approval authority for A1SD time cardsEnsure employees have completed all required compliance trainingMonitor CCPulse Supervisor Desktop to ensure adequate phone coverageGenerate weekly, monthly, quarterly and.

Randolph AFB Texas

Update Internet presence with new or changed information using Right Now Tech Web Author applicationCreate and maintain Intraweb presence with information for A1SD personnel and other AFPC offices to view using Microsoft FrontPageCreate Monthly briefs for AFPOA leadership to provide metrics and in-depth analysis of all primary/secondary production.

Randolph AFB

Arrange for and coordinate any downtime/outages for maintenance actions with prime customers, internal/external agencies, and with both the technical and functional personnel required to complete any future scheduled actions for all software loads, hardware configuration changes, and both internal/external network configuration changes on all civilian and.

Randolph AFB Texas

Monitor all AF Personnel Data systems to include notification to appropriate POC in the event of an unscheduled outage within identified thresholds.Update and maintain On-call listing and notes in Big Brother monitoring system.Update and maintain Shift Continuity Book for all personnel and shifts.Prepare and disseminate the Daily System Status Reports.

Randolph AFB

Develop and maintain WebPages for the Air Force Personnel Office keeping in compliance with AF requirements.Developed and maintain documentation on TTPs related to Web support.Monitor AFPC/A1SD and AMS inboxes.Provided phone and email support during heavy call/email volume periods

Brooks AFB Texas

Develop and maintain WebPages for the Air Force Surgeon General Office keeping in compliance with AF requirements.Maintained the Air Force Medical Systems Knowledge Center and Virtual Library, Approve memberships, Assist customer to ensure sites are up-to-date.First line of contact for users of Air Force Surgeon General web-based applications, Respond to.

Lackland AFB Texas

Maintained database used to coordinate training for Wilford Hall Medical Center (WHMC) core population of over 4500 usersDesigned, created, and maintained Access database to track Air Force Forms 3215 Communications-Computer Systems Requirements Document (CSRD), Scanned, processed and routed 3215s via LinkWorksSolved first level customer computer problems.