Roberta Vasquez Email & Phone Number

Endicott, Ny

Personal Care for elderly*Help with Bathing*Shopping*Maintain the cleanliness of the home*Prepare two or more meals a day*Laundry

The contact center agent reports directly to team leaders to initiate and/or receive customer calls on behalf of nationally recognized companies, organizations and non-profits.

Complete Insurance Packets*Order and process Insurance refunds*Request negative balance on Insurance packets*Mail completed Insurance Packets with Insurance refund checks

*Complete Census applications*Update customer's application*Arrange appointments with customer for a more convenient time for the customer to complete Census application

*The Behavior Analyst will monitor and measure the behaviors of customer Service agents for a variety of clients in an attempt to improve both Quality and productivity.* No sales.*Employees are expected to work in a professional environment and Multi-task.

Give 100% Customer service to each and every customer*Complete Mortgage Loan Application 1003*Gather pertinent information from customer and choose the program and product to fit the Home Mortgage needs of the customer*Daily Update on potential applicants*Update customer by giving and supplying them with their mortgage loan number and other pertinent information regarding the processing of the loan*Daily update on CRE*Liaison Group Member: Group of 8 members coming together to resolve employee related complaints, and come up with solutions to the complaints which would uplift the morale of the employee's and both benefit the employee's and the company.*One of the Floor's Top Seller's

*As a Gallup Interviewer, you'll gather opinions by asking questions over the phone. *You'll conduct surveys on different topics with a wide variety of Americans.

Receive inbound calls from our residential customers throughout the country*Promote and sell Qwest products and services by consulting, gathering information, and evaluating customer needs*Negotiate customers' requests for installation, removal/changes of service, billing arrangements, and coordinate different departments*Use various computer systems (20 or more)/screens simultaneously to process service orders*Ensure customer satisfaction and win our customers' continued business and loyalty*Build and maintain strong customer rapport*Probe, multi-task, and problem solve

*Respond to inbound service requests via telephone and email inquiries *Assist prospective customers with protection services information, limited access procedures, and chargeback information *Research and resolve inquiries verbally, in writing, and on-line *Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues. *Attend company provided OFAC and BSA training and be in compliance with all regulations. *Pass certification testing within the first six months of employment and recertify annually (minimum certification score is 90%) *Create SRs and route to appropriate queue to be worked *Update and add notes that are necessary to ATTACK cases regarding limited access, protection services, and chargeback issues

Provide basic information to members/customers in a call center environment regarding emergency road service. *Membership and auto travel benefits in accordance with customer interaction model. *Participates in a team environment to promote member satisfaction *Provide seamless service to ensure customer service goals and standards are met. *Fulfills member requests for specific membership and auto travel Products in accordance with product and membership policies and Procedures. *Receives and processes member requests for emergency road service Utilizing a computer aided call processing system. *Performs geographical location spotting, map reading, and detailed instructions to contracted service providers. *Identifies and capitalizes on opportunities to cross-sell products and Services. *Navigates through various sources of information (pc, manuals, call center models, internet, etc.) *Navigates through various sources of applications (d/2000, ats, pps, etc) In order to effectively respond to members/customers requests/concerns in a timely manner effectively respond to members/customers requests/concerns in a timely manner.

Provide alcoholic and non-alcoholic beverages *Provide various meals to parties of eight to twelve *Provide maintenance of banquet halls *Loading and unloading of company truck

CARE FOR THREE CHILDREN AGES FIVE, TWO, ONE * PROVIDE EDUCATIONAL STIMULATION FOR CHILDREN * PROVIDE THREE MEALS PER DAY * PROVIDE RECREATIONAL ACTIVITIES FOR CHILDREN

PROVIDED DIRECT ASSISTANCE TO COMPANY PRESIDENT AND VICE PRESIDENT *MAINTAINED ITINERARIES, MADE TRAVEL ARRANGEMENTS AND SCHEDULED APPOINTMENTS *REVIEWED MORTGAGE CLAIMS AND PROCESSED CREDIT REPORTS *VERIFIED RELATIVE CLIENT INFORMATION WITH STATE AGENCIES *OBTAINED MORTGAGE LOANS AND FOLLOW UP WITH OFFICIAL PROCESSING*PERFORMED CUSTOMER SERVICE AND ANSWERED MULTI-LINE PHONES*MAINTAINED CLIENT DATABASE, TYPED MEMOS, CORRESPONDENCES AND DATAENTRY*ORDERED ALL OFFICE SUPPLIES AND MAINTAINED OFFICE APPEARANCE*COORDINATED SCHEDULED EXECUTIVE MEETINGS AND SET UP CONFERENCE ROOM

SOLD RESIDENTIAL AND COMMERCIAL PROPERTIES*PROCURED RENTALS OF RESIDENTIAL AND COMMERCIAL PROPERTIES*ARRANGED PROPERTY SITE VISITS FOR PROSPECTIVE BUYERS*COORDINATED ALL OFFICE EXPENDITURES, USE OF MLS AND MICROFICHE*SOLICITED AND ESTABLISHED NEW CLIENTS*RESPONSIBLE FOR THE SALE AND CLOSURE OF 45 VARIOUS PROPERITES IN 3YRS.

SOLD RESIDENTIAL AND COMMERCIAL PROPERTIES*PROCURED RENTALS OF RESIDENTIAL AND COMMERCIAL PROPERTIES

Ba, Business Management

Certificate, Computer Science