Specialista Dei Processi
Confidence Process Specialist per Confidence Systems Inc Silicon Valley
Jul 2022 - Jul 2024
AeroLeads people directory · profile
Roberta Viola Email & Phone Number
Current position, teamleader for Alitalia reservation center at Almaviva Contact, spa Palermo.Seeking new opportunities in teamleader\supervisor position, translator, manager for booking travel agencies
1 work email found
@almaviva.it
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Role
Current position, teamleader for Alitalia reservation center at Almaviva Contact, spa Palermo.Seeking new opportunities in teamleader\supervisor position, translator, manager for booking travel agencies
Location
Palermo, Sicily, Italy
Who is Roberta Viola? Overview
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Quick answer
Roberta Viola is listed as Current position, teamleader for Alitalia reservation center at Almaviva Contact, spa Palermo.Seeking new opportunities in teamleader\supervisor position, translator, manager for booking travel agencies based in Palermo, Sicily, Italy. AeroLeads shows a work email signal at almaviva.it and a matched LinkedIn profile for Roberta Viola.
Roberta Viola previously worked as Specialista dei processi at Confidence Systems and Team Leader for Alitalia Airlines Customer Service at Almaviva Contact Spa. Roberta Viola holds Diploma Universitario Come Interprete Inglese E Francese, Tecniche Di Traduzione, Lingue E Letterature Straniere from Masterly Palermo, Scuola Superiore Per Mediatori Linguistici.
Company email context
Email format at almaviva.it
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rviola@almaviva.it
76% confidence
AeroLeads found 1 current-domain work email signal for Roberta Viola. Compare company email patterns before reaching out.
Profile bio
About Roberta Viola
Experienced Team Lead with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Service, Change Management, Contact Centers, Management, and Management Consulting. Strong operations professional with a Laurea in Scienze della Mediazione linguistica focused in tecniche di traduziione, lingue e letterature straniere from Masterly Palermo, Scuola Superiore per Mediatori linguistici.
Listed skills include Call Centers, Customer Experience, Team Leadership, Team Management, and 9 others.
4 roles
Roberta Viola work experience
A career timeline built from the work history available for this profile.
Team Leader For Alitalia Airlines Customer Service
Almaviva Contact Spa
I supervised Alitalia Airlines from May 2001 to October 2021 and the American Express Travel and Lifestyle Customer Care department from October 2021 to July 2022. I led a group of 40 operators, confirming that they would meet and exceed quality standards in compliance with the company's rules and regulations.
May 2001 - Jul 2022
B&B Manager
Coffee And The City, Incipit B&B
As a B&B manager, I was responsible for booking operations and planning for high/medium/low seasons; I welcomed guests and planned trips around Palermo. On the back office side, I fulfilled the administrative checks (check-in registration, tax payments) and verified that the quality of rooms was met according to the required standards.
May 2008 - May 2018
Consultant
Blu Spa
customer consultant
Oct 2000 - Apr 2001
3 education records
Roberta Viola education
Diploma Universitario Come Interprete Inglese E Francese, Tecniche Di Traduzione, Lingue E Letterature Straniere
Masterly Palermo, Scuola Superiore Per Mediatori Linguistici
Mediazione Linguistica, Lingue Inglese E Francese
Laurea
Master In Tourism Management, Tourism And Travel Services Management
FAQ
Frequently asked questions about Roberta Viola
Quick answers generated from the profile data available on this page.
What is Roberta Viola's role at their current company?
Roberta Viola is listed as Current position, teamleader for Alitalia reservation center at Almaviva Contact, spa Palermo.Seeking new opportunities in teamleader\supervisor position, translator, manager for booking travel agencies.
What is Roberta Viola's email address?
AeroLeads has found 1 work email signal at @almaviva.it for Roberta Viola.
Where is Roberta Viola based?
Roberta Viola is based in Palermo, Sicily, Italy.
What companies has Roberta Viola worked for?
Roberta Viola has worked for Confidence Systems, Almaviva Contact Spa, Coffee And The City, Incipit B&B, and Blu Spa.
How can I contact Roberta Viola?
You can use AeroLeads to view verified contact signals for Roberta Viola, including work email, phone, and LinkedIn data when available.
What schools did Roberta Viola attend?
Roberta Viola holds Diploma Universitario Come Interprete Inglese E Francese, Tecniche Di Traduzione, Lingue E Letterature Straniere from Masterly Palermo, Scuola Superiore Per Mediatori Linguistici.
What skills is Roberta Viola known for?
Roberta Viola is listed with skills including Call Centers, Customer Experience, Team Leadership, Team Management, Management, Change Management, Business Strategy, and Customer Service.
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