With over 20 years of experience in the travel and hospitality industry, I am passionate about helping businesses leverage conversational AI and digital transformation to optimize their customer journey and enhance their brand value. As the Head of Travel and Hospitality at Gaia by EsoSphera, I lead a team of experts who design, develop, and deliver innovative and personalized solutions for our clients across the globe.My core competencies include strategic thinking, problem solving, relationship building, and team management. I have successfully managed and grown sales and profitability in multiple markets and regions, while establishing and maintaining strategic partnerships with key accounts and prospects. I am also a certified counselor and trainer, with skills in organizational counseling, coaching, and communication. I am always eager to learn new things, adapt to changing environments, and motivate others to achieve their goals.