Roberta W. Hoff Email & Phone Number

New Orleans, Louisiana, United States

Working as a writer to assist a client to write a memoir for family and children. Writing a memoir is a process. I use and develop my listening and writing skills to put together a memoir in the speaker's own voice. Similar to what I imagine a journalist encounters: It is an honor and a privilege to be told someone's story and to be able to write that story. Using my empathy to learn and develop the skill of asking important and good questions to learn what has been unsaid and discover connections in the story. Work with the client to edit to the story / letter / memoir to completion.

•Provides confidential administrative support service to the Executive Director. Varied job responsibilities that require flexibility, organization, professionalism, and discretion. •Focuses on whatever helps to move the organization forward in meeting its goals and objectives.•Provide operations support to the Executive Director and Assistant Executive Director•Generate and disseminate Board of Directors meeting minutes.•Support Comptroller in payroll assistance, accuracy of time cards, and also supports Executive Director in Human Resources tasks, interview scheduling, job posting, and employment records, etc. Works in Excel to record consumer hours. •Maintain inventories for office equipment, its maintenance, and also maintains inventory of office supplies. •Support Managers with administrative support. Also, supports Production Manager and Mail Room Manager with tasks in their departments as needed. •Responsible for Affirmative Action and Workers’ Compensation reporting, tracks and fills in OSHA forms and reporting.•Supports the Executive Director with Rotary, Chamber of Commerce, Trade Association meetings and activities. •Works as receptionist, maintains sign-in book, and keeps conference rooms neat and tidy. Answers all phones and provides assistant for visitors.•Provides Excel workbook skills for timekeeping and worksheets.

Westfield, Massachusetts, United States

Hartford, Connecticut Area

Office Team, temporary assignment with Colt Defense. Worked as a note taker to capture all dialogue during Union negotiation meetings. Assisted Human Resources department with data entry into Microsoft Access and general HR duties and assistance during peak times.

Senior Administrative Assistant to Vice President, Director and Program Manager of Engine and Control Systems, Hamilton Sundstrand: • Efficiently and with ease managed large quantity of meetings in Outlook calendars for Vice President, Director, and Program manager of department. • Adept at supporting office team with meetings, special events, reserving conference rooms, ordering supplies for department and reducing spending as requested. Managed check requests. Managed calendars for all conference rooms in office building.• Supported staff meetings: Created weekly agendas, worked with managers and presenters to set up PowerPoint presentations. Manager of conference room equipment: Initiated internet meetings and conference calls for long-distance employees across United States and in United Kingdom. Created staff meeting notes,summarized action items for each meeting. • Managed Executive conference room, worked with outside vendors to maintain equipment. Managed food orders for customer meetings. • Anticipated needs of supervisors and adapted to the flow of the department. Provided agendas, travel instructions, limousines, and details needed to meet the needs of supervisors. • Supported Finance team with completion of final quarterly report document and secured the required high-level signatures on time. • Created seamless travel arrangements for Executive and staff for quarterly destinations: United Kingdom, Japan, Chicago, and San Diego. Maintained detailed, accurate expense reports. Experience with currency exchanges. • Event planning for yearly International Air Show. Managed travel and meeting scheduling with worldwide customers and suppliers in Paris and United Kingdom.• Worked with IT to set up work stations and computers for new employees, and Executive and Management Blackberry support.• ACE Experience: Hamilton-wide program to standardize manufacturing and office processes. Expanded organizational skills.

Mashantucket, Ct

Poker Dealer, Foxwoods Resort and Casino, .• Worked professionally in fast-paced, international Poker Room. Dealt cards accurately and quickly, managed low and high-stake games, maintained quick and accurate cash counts and money/poker chip exchanges. Also dealt in high-profile poker championships. • Started as a cashier in restaurants including 5-star restaurants. Fast and accurate work. Able to assist all customers with needs and questions. Am patient, polite, have great listening skills and verbal communication skills.

Windsor, Ct

Human Resources Administrative Assistant, Westinghouse Nuclear Fuel• Supported 160 employees of Engineering and Manufacturing (Union) and HR Manager.• Resolved insurance questions and conflicts for employees with phone calls and research. • Created monthly newsletter. Interviewed one employee per month, wrote articles, managed building’s digital photography.• Coordinated annual award ceremonies including editing speeches.• Assisted with payroll and was on safety committee.• Provided data for State monthly labor reports. • Coordinated residence for Company employees from abroad for long and short-term stays. • Provided Human Resources manager the knowledge to assist in successful cultural communication with Japanese visitors.

Enfield, Ct

Senior Administrative Assistant, Consumer Affairs Senior Manager, LEGO Systems, Inc., • Provided excellent customer service. • Wrote original responses to consumer regarding sensitive product safety and legal issues. First in line to take all high-level safety issues directed at senior manager. • Proven ability to handle confidential and sensitive information.• Provided administrative support for Senior Manager’s calendar.• Worked in creation of PowerPoint presentations and charts.• Managed all department travel arrangements and senior manager expense reports.• Assisted department managers with quarterly budget documents, formulas and changes in Excel. Also worked in their financial data base (SAP).• Input calls and letters into data system.• Supported Consumer Affairs staff by maintaining office supplies, vacation and sick time charts, and events coordination.

Poetry

Bachelor Of Arts (B.A.), Liberal Arts And Sciences, General Studies And Humanities

Graduated magna cum laude

Bachelor Of Arts - Ba, English Literature / Liberal Arts, Magna Cum Laude

Bachelor Of Arts - Ba, Liberal Arts And Sciences, General Studies And Humanities, Magna Cum Laude