Roberta Wilker Email & Phone Number

San Francisco Bay Area

San Francisco, California, United States

Collaborated with product, development, and marketing operations to plan and produce educational content for the new ManyChat University (Northpass Learning Management System) and the existing ManyChat product platform.

Ann Arbor, Michigan, United States

Collaborated with product, development, and support operations to plan and produce technical documentation for A2 Hosting’s Internal Knowledge Base and training program.

Tucson, Arizona, United States

Midas Health Analytics Solutions, a division of Conduent. Collaborated with product, development, and engineering teams to plan and produce user documentation for Midas CPMS/DataVision, Care Management, and Comply solutions.

Lewiston, Maine, United States

Collaborated with project managers to create alternative text (alt text) descriptions read aloud by computer screen-reading programs for images in educational STEM products.

Tucson, Arizona Area

Collaborated with stakeholders and subject matter experts to plan and produce documentation and training materials for the customer service and claims repricing teams.

Tucson, Arizona Area

Managed a team of four employees. Maintained provider contracts and credentialing files across various physical locations and online databases. Managed multiple projects and audits that exceeded required objectives and deadlines. Created the Tucson File Maintenance Microsoft Access database, which streamlined the research process.

Tucson, Arizona Area

Managed a team of 23 employees. Established production practices that provided weekly employee feedback, performance status, and expectations.

Tucson, Arizona Area

Managed a team of three supervisors and directed daily operations and activities for three departments. Worked directly with clients to achieve client standards, developed strategic initiatives, and managed processes to facilitate client implementations.