Roberta A. Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

- Representative of the Software Support Team- Software Implementation, Set up, and Training- Deliver SaaS solutions to clients- Respond to support issues from customer emails and phone calls- Software testing to reproduce and troubleshoot issues- Manage system utilization and client experience- Build client relationship- Monthly invoicing

Calgary, Alberta, Canada

Responsible to ensure satisfied customers, develop and execute sales steering and achieve an enjoyable, convenient, and successful shopping and buying experience that leads to increased sales and sustained long-term profitability.• Actively approach customers who require additional help• Asking the right questions and advise customers on the best solutions in order to exceed their expectations• Use the different sales and communication channels and know-how for different customers• Keep the showroom tidy, clean, priced, and fully stocked

Rio De Janeiro - Brazil

As Office Manager for MTD Pure Water Brazilian branch, I was a proxy holder, and responsible for proposing and implementing cost saving strategies that promoted 25% reduction in 4 years. The strategy included operational optimization, rental costs reduction, reduction of waste and reuse of materials. The events business is seasonal, so organization and planning are essential skills for an office manager to succeed. Direct involvement in every temporary hydraulics turnkey solution projects in Latin America, for various events such as music festivals, conferences and sports events. Total budget responsibility up to EUR 500k / year. Mainly duties included but were not restricted to:• Management of temporary water infrastructure logistics and international trade for the Rio 2016 Summer Olympic Games and Rock in Rio Music Festival• Supply Chain Management expediting and logistics processes, tools and practices to provide transportation solutions and reports to directors• Provide the accurate distribution (and further pick up) of the materials among venues• Fleet Management• Organized complete guide of management and systems procedures• Administrative Management Services such as: bookkeeping, operations planning and management, elaborate / send reports, purchasing and decision making• Financial management, such as: budget control, payments, receipts, cash flow, loans, credit cards, rentals and banks• Temporary Import of materials to be used in big events and further return to the country of origin

Operation level position handling as a broker +50 import / export processes every month for different customers in different areas, such as steel, electronics, clothes, and chemicals. Mainly duties included different aspects of Supply Chain Management, such as:• Quotation, negotiation and bidding processes• Preparing and sending International and National Purchase Orders• Documentation analysis and elaboration of Import Declarations• International Logistics and Multimodal Freight• Schedules management• Customer management• Customs Clearance / Services• Data analysis and reports (lead times, demurrage and storage times)

Took part on the construction and implementation of the Biggest Steel Company in Latin America. First at the Blast Furnace, being transferred to the Coking Plant later.• ¬Follow up / Schedule / Control the arrival / customs clearance / delivery / unloading imported materials• Provide the accurate distribution of the materials among construction areas• Stock and movement control• Stock Inventories• Preparing Management Reports and Non-Conformity Reports• Stock database management

Master Of Business Administration (Mba), Business Management, Cr 2,75 Em 3,00

Bacharelado Em Administração, Foreign Trade