Roberta A. Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

- Representative of the Software Support Team- Software Implementation, Set up, and Training- Deliver SaaS solutions to clients- Respond to support issues from customer emails and phone calls- Software testing to reproduce and troubleshoot issues- Manage system utilization and client experience- Build client relationship- Monthly invoicing

Calgary, Alberta, Canada

• Responsible to ensure satisfied customers, develop and execute sales steering and achieve an enjoyable, convenient, and successful shopping and buying experience that leads to increased sales and sustained long-term.
• Actively approach customers who require additional help
• Asking the right questions and advise customers on the best solutions in order to exceed their expectations
• Use the different sales and communication channels and know-how for different customers
• Keep the showroom tidy, clean, priced, and fully stocked

Rio De Janeiro - Brazil

• As Office Manager for MTD Pure Water Brazilian branch, I was a proxy holder, and responsible for proposing and implementing cost saving strategies that promoted 25% reduction in 4 years. The strategy included.
• Management of temporary water infrastructure logistics and international trade for the Rio 2016 Summer Olympic Games and Rock in Rio Music Festival
• Supply Chain Management expediting and logistics processes, tools and practices to provide transportation solutions and reports to directors
• Provide the accurate distribution (and further pick up) of the materials among venues
• Fleet Management
• Organized complete guide of management and systems procedures

• Operation level position handling as a broker +50 import / export processes every month for different customers in different areas, such as steel, electronics, clothes, and chemicals. Mainly duties included different.
• Quotation, negotiation and bidding processes
• Preparing and sending International and National Purchase Orders
• Documentation analysis and elaboration of Import Declarations
• International Logistics and Multimodal Freight
• Schedules management

• Took part on the construction and implementation of the Biggest Steel Company in Latin America. First at the Blast Furnace, being transferred to the Coking Plant later.
• ¬Follow up / Schedule / Control the arrival / customs clearance / delivery / unloading imported materials
• Provide the accurate distribution of the materials among construction areas
• Stock and movement control
• Stock Inventories
• Preparing Management Reports and Non-Conformity Reports

Master Of Business Administration (Mba), Business Management, Cr 2,75 Em 3,00

Bacharelado Em Administração, Foreign Trade