It Director - Data & Development
Tactical and strategic direction of IT resources and projects supporting our Call Centers servicing Donor, Commercial, and Healthcare Clients.
Jun 2015 - Jan 2020
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Bob Bales Email & Phone Number
RETIRED - IT Leadership and Management - Looking for Life Enhancing Opportunities
1 work email found
@ameridial.com
7 phones found area 330 and 800
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Role
RETIRED - IT Leadership and Management - Looking for Life Enhancing Opportunities
Location
North Canton, Ohio, United States
Who is Bob Bales? Overview
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Quick answer
Bob Bales is listed as RETIRED - IT Leadership and Management - Looking for Life Enhancing Opportunities based in North Canton, Ohio, United States. AeroLeads shows a work email signal at ameridial.com, phone signal with area code 330, 800, and a matched LinkedIn profile for Bob Bales.
Bob Bales previously worked as IT Director - Data & Development at Ameridial, Inc. and IT Director at Suarez Corporation Industries. Bob Bales holds Associates, Computer Programming from Kent State University.
Company email context
Email format at ameridial.com
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{first_initial}{last}@ameridial.com
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Profile bio
About Bob Bales
IT Management...Software Development...Project Leadership...Testing and Quality Control...Service DeliveryHighly qualified and enthusiast Information Technology (IT) leader with broad experience in software and WEB eCommerce development, IT management, project management, testing, and operational methodologies utilizing multiple technologies and platforms. Self-motivated, delivery oriented team player focused on customer satisfaction with a sense of urgency for results achieved through planning, coaching, mentoring, directing, and workload management. Detail oriented communication skills across all organizational levels.Specialties: IT Management, Project Management, Programming Management, Software Development, eCommerce, Change Agent, Client Liaison, Service Delivery, Continuous Improvement and Process Development, Account Management, Testing and Quality Assurance, Relationship Management
Listed skills include It Management, Program Management, Integration, Business Analysis, and 45 others.
7 roles · 20 years
Bob Bales work experience
A career timeline built from the work history available for this profile.
It Director
IT Director responsible for application development, the IT infrastructure, Call Centers, project management, implementation, and support of SCI's ecommerce websites along with integration to the ERP system. The ecommerce technology platforms are primarily Magento/PHP frameworks. SCI supports numerous lines of business creating the need for multiple, large ecommerce sites along with numerous informational and other smaller ecommerce sites. This role is chartered with being a change agent for technology and processes, defining the IT strategies to enhance traditional marketing media (space ads, radio, TV) with ebusiness opportunities. Currently defining and implementing a strategy to migrate their legacy systems to newer technology platforms (Oracle’s Siebel and Ebusiness).
Dec 2008 - Apr 2015
It Programming Manager
IT Programming Manager responsible for the development, project management, implementation, and support of SCI's ecommerce websites along with integration to the legacy platform. The ecommerce technology platforms are primarily Magento/PHP frameworks. SCI supports numerous lines of business creating the need for multiple, large ecommerce sites along with numerous informational and other smaller ecommerce sites. This role is chartered with being a change agent for technology and process to enhance traditional marketing media (space ads, radio, TV) with ecommerce opportunities and defining and implementing a strategy to migrate their legacy systems to newer technology platforms.
Dec 2008 - Jul 2012
Business Relationship Director
Managed the internal relationship with the Customer Service business segment to proactively interface with both the internal and outsourced IT teams to satisfy business needs. Collaborated with the business as their advocate to IT ensuring their SLA agreements and development needs were met and translated those needs into technical requirements for IT. Performed the overall program and portfolio management for the projects from inception to completion. Aligned IT readiness with business plans and managed a staff of 6 Business Analysts and Project Managers.
2007 - 2008
~1 yr
Programming Manager
Managed staff of 40-56 technical employees and $3.3M budget providing 7x24 IT support for the Customer Service solution area that included complex, custom Call Center applications crossing multiple platforms. Provided leadership to 5 managers directing WEB, order entry, processing, and fulfillment, E911, and ETL Interfaces applications, and an architect team to integrate the enhancements. Performed staff, product, project, and portfolio management to align with forecasted and ad hoc business needs.
Jan 1991 - Feb 2007
Service Delivery Manager
Managed the Application Services Provider (ASP) partnership by being the liaison for multiple external Clients. Provided Service Delivery of IT solutions for all aspects of the contracted applications by measuring, assessing, and reporting SLA performance agreements. Performed continuous process and service improvement analysis defining improvements where applicable. Responded to Client requests for enhancements, general inquiries, issues, and performed tactical and strategic planning supporting the Client’s Business plans. Acted as the overall Program Manager for Client specific projects from inception to completion. Managed a team of Business Analysts that supported the Clients.
Oct 1999 - Aug 2002
Manager - Software Testing And Quality Control
Developed, implemented, and managed an independent Software Quality Control Testing Organization. Built a team of 23 software testing engineers and JCL technicians and implemented a full array of test automation products in alignment with the production tools and processes. Led numerous, concurrent, multi-client software development and conversion testing projects.
Mar 1994 - Aug 1997
3 education records
Bob Bales education
Associates, Computer Programming
Pm Certificate, Project Management
Associates, Computer Programming
Stark Technical College
FAQ
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Quick answers generated from the profile data available on this page.
What is Bob Bales's role at their current company?
Bob Bales is listed as RETIRED - IT Leadership and Management - Looking for Life Enhancing Opportunities.
What is Bob Bales's email address?
AeroLeads has found 1 work email signal at @ameridial.com for Bob Bales.
What is Bob Bales's phone number?
AeroLeads has found 7 phone signal(s) with area code 330, 800 for Bob Bales.
Where is Bob Bales based?
Bob Bales is based in North Canton, Ohio, United States.
What companies has Bob Bales worked for?
Bob Bales has worked for Ameridial, Inc., Suarez Corporation Industries, Windstream Communication, Inc, Alltel Communications, Inc., and Alltel Information Services.
How can I contact Bob Bales?
You can use AeroLeads to view verified contact signals for Bob Bales, including work email, phone, and LinkedIn data when available.
What schools did Bob Bales attend?
Bob Bales holds Associates, Computer Programming from Kent State University.
What skills is Bob Bales known for?
Bob Bales is listed with skills including It Management, Program Management, Integration, Business Analysis, Project Management, Management, Information Technology, and Vendor Management.
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