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IT Management...Software Development...Project Leadership...Testing and Quality Control...Service DeliveryHighly qualified and enthusiast Information Technology (IT) leader with broad experience in software and WEB eCommerce development, IT management, project management, testing, and operational methodologies utilizing multiple technologies and platforms. Self-motivated, delivery oriented team player focused on customer satisfaction with a sense of urgency for results achieved through planning, coaching, mentoring, directing, and workload management. Detail oriented communication skills across all organizational levels.Specialties: IT Management, Project Management, Programming Management, Software Development, eCommerce, Change Agent, Client Liaison, Service Delivery, Continuous Improvement and Process Development, Account Management, Testing and Quality Assurance, Relationship Management
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It Director - Data & DevelopmentAmeridial, Inc. Jun 2015 - Jan 2020Canton, Ohio AreaTactical and strategic direction of IT resources and projects supporting our Call Centers servicing Donor, Commercial, and Healthcare Clients. -
It DirectorSuarez Corporation Industries Dec 2008 - Apr 2015N. Canton, OhioIT Director responsible for application development, the IT infrastructure, Call Centers, project management, implementation, and support of SCI's ecommerce websites along with integration to the ERP system. The ecommerce technology platforms are primarily Magento/PHP frameworks. SCI supports numerous lines of business creating the need for multiple, large ecommerce sites along with numerous informational and other smaller ecommerce sites. This role is chartered with being a change agent for technology and processes, defining the IT strategies to enhance traditional marketing media (space ads, radio, TV) with ebusiness opportunities. Currently defining and implementing a strategy to migrate their legacy systems to newer technology platforms (Oracle’s Siebel and Ebusiness). -
It Programming ManagerSuarez Corporation Industries Dec 2008 - Jul 2012N. Canton, OhioIT Programming Manager responsible for the development, project management, implementation, and support of SCI's ecommerce websites along with integration to the legacy platform. The ecommerce technology platforms are primarily Magento/PHP frameworks. SCI supports numerous lines of business creating the need for multiple, large ecommerce sites along with numerous informational and other smaller ecommerce sites. This role is chartered with being a change agent for technology and process to enhance traditional marketing media (space ads, radio, TV) with ecommerce opportunities and defining and implementing a strategy to migrate their legacy systems to newer technology platforms.
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Business Relationship DirectorWindstream Communication, Inc 2007 - 2008Hudson, OhioManaged the internal relationship with the Customer Service business segment to proactively interface with both the internal and outsourced IT teams to satisfy business needs. Collaborated with the business as their advocate to IT ensuring their SLA agreements and development needs were met and translated those needs into technical requirements for IT. Performed the overall program and portfolio management for the projects from inception to completion. Aligned IT readiness with business plans and managed a staff of 6 Business Analysts and Project Managers. -
Programming ManagerAlltel Communications, Inc. Jan 1991 - Feb 2007Twinsburg, OhioManaged staff of 40-56 technical employees and $3.3M budget providing 7x24 IT support for the Customer Service solution area that included complex, custom Call Center applications crossing multiple platforms. Provided leadership to 5 managers directing WEB, order entry, processing, and fulfillment, E911, and ETL Interfaces applications, and an architect team to integrate the enhancements. Performed staff, product, project, and portfolio management to align with forecasted and ad hoc business needs.
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Service Delivery ManagerAlltel Information Services Oct 1999 - Aug 2002Twinsburg, OhManaged the Application Services Provider (ASP) partnership by being the liaison for multiple external Clients. Provided Service Delivery of IT solutions for all aspects of the contracted applications by measuring, assessing, and reporting SLA performance agreements. Performed continuous process and service improvement analysis defining improvements where applicable. Responded to Client requests for enhancements, general inquiries, issues, and performed tactical and strategic planning supporting the Client’s Business plans. Acted as the overall Program Manager for Client specific projects from inception to completion. Managed a team of Business Analysts that supported the Clients. -
Manager - Software Testing And Quality ControlAlltel Information Services Mar 1994 - Aug 1997Twinsburg, OhioDeveloped, implemented, and managed an independent Software Quality Control Testing Organization. Built a team of 23 software testing engineers and JCL technicians and implemented a full array of test automation products in alignment with the production tools and processes. Led numerous, concurrent, multi-client software development and conversion testing projects.
Bob Bales Skills
Bob Bales Education Details
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Computer Programming -
Project Management -
Stark Technical CollegeComputer Programming
Frequently Asked Questions about Bob Bales
What is Bob Bales's role at the current company?
Bob Bales's current role is RETIRED - IT Leadership and Management - Looking for Life Enhancing Opportunities.
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What schools did Bob Bales attend?
Bob Bales attended Kent State University, George Washington University School Of Business, Stark Technical College.
What are some of Bob Bales's interests?
Bob Bales has interest in Children, Economic Empowerment, Science And Technology, Animal Welfare, Health.
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Bob Bales has skills like It Management, Program Management, Integration, Business Analysis, Project Management, Management, Information Technology, Vendor Management, Process Improvement, Sdlc, Software Development, Leadership.
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