Roberta Barnes Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Nashville, TN, US

Assist with Medicare enrollment and customer support via phone, e-mail, or chat.

Cleveland, Ohio, US

• Perform initial audit of insurance to ensure that coverage meets KeyBank and Investor requirements.
• Responsible for ensuring that all loans that require Flood Insurance are in compliance with all regulatory and investor requirements.
• Administrative duties related to the management of insurance requirements for a portfolio of diverse properties and managing fee-serviced commercial loans.
• Streamlines process efforts including use of information technology for business solutions.
• Primary person responsible for monitoring insurance expiration, making premium payments, and performing initial audit of renewing insurance policies to ensure loans are in compliance with Portfolio and Fannie Mae.

Woodland Hills, CA, US

• Commercial and Personal Lines Insurance Sales
• Reviews customer accounts and identifies cross-selling opportunities
• Ability to quote flood, annuities, and other financial options
• Marketing to leads via phone, email, and texting applications- Commercial and Personal Lines - Auto, Home, Life, and Health- Annuities- Flood

Bloomington, Illinois, US

• Commercial and Personal Lines Insurance Sales
• Reviews customer accounts and identifies cross-selling opportunities
• Ability to quote flood, annuities, and other banking options
• Marketing to leads via phone, email, and texting applications - Commercial and Personal Lines - Auto, Home, Life, and Health- State Farm Bank- Annuities- Flood

Seattle, WA, US

-Remain up to date on Investor and Regulatory insurance requirements.-Maintain written policies and procedures for the effective ongoing tracking and quality reviewto ensure that all Permanent and Fannie Mae loans’ insurance is in compliance with Investorand Regulatory requirements.-Cross train other functional areas within the department so that all.

Seattle, WA, US

• Perform initial audit of insurance to ensure that coverage meets HomeStreet Bank and Investor requirements.
• Responsible for ensuring that all loans that require Flood Insurance are in compliance with all regulatory and investor requirements.
• Administrative duties related to the management of insurance requirements for a portfolio of diverse properties and managing fee-serviced commercial loans.
• Streamlines process efforts including use of information technology for business solutions.
• Primary person responsible for monitoring insurance expiration, making premium payments, and performing initial audit of renewing insurance policies to ensure loans are in compliance with Portfolio and Fannie Mae.
• Reviews, writes, and revises department Policies and Procedures as necessary

Administrative duties related to the management of insurance requirements for a portfolio of delegated and fees-serviced commercial loans. Primary person responsible for monitoring insurance expiration, making premium payments, and performing initial audit of renewing insurance policies to ensure loans are in compliance.

• Providing clients with administrative support and guidance to keep their business organized. Freeing up time for clients to focus on increasing revenues. Process Improvement and Analysis
• Accounts Payable
• Data Entry
• Assists in the production of letters, newsletters, reports and other documents
• Maintains organization files
• Proofreading and Editing

Dallas, TX, US

• Managed multiple high demand requests from agencies for legal and insurance purposes.
• Processed new client applications, current client updates, and notices of loss occurrences for current and former clients.
• Processed and managed correspondence, expenses, and specific requests for 100+ employees
• Assisted in the production of letters, newsletters, reports and other documents

Processes Expenses for Extended travel of Corporate and Technical EmployeesAddress concerns related to benefits, scheduling, time management, and inventory

New York, NY, US

• Responded to inbound and outbound calls to process initial inquiries from families seeking senior housing options.
• Provided resources to families in need of assistance with care or housing options for senior loved ones.
• Processed files to ensure families are matched with dedicated personnel to assist in locating options nationwide.
• Provided resources base on insurance approval to families in need of assistance with care or housing options for senior loved ones.

El Segundo, CA, US

• Processed Payroll for 200+ employees
• Addressed payroll entry, questions, and concerns for 100+ employees
• Used daily database to determine performance opportunities
• Addressed Insurance Benefits Requirements for 100+ employees and processed Insurance Claims accordingly
• Used multi-phone system to address scheduling and time management
• Processed expenses for company trips and additional personal items

El Segundo, CA, US

• Ranked 1st in Third Quarter Performance within the Tulsa Customer Care Center in 2010
• Managed a New Hire Team of Sixteen Agents and Developed Skills
• Used Employee Development Sessions and Quality Evaluations with agents to improve performance and build relationships
• Processed and provided assistance with Human Resources and Payroll
• Proficient in using Coaching for Results Model with agents
• Remained in Top 5 of Management Group for Tenured Team of Sixteen

El Segundo, CA, US

• Answered agent questions, provided feedback, and helped locate troubleshooting scripts
• Assisted in agent development
• Created and Managed incentive programs to drive improvement in metric performance
• Conducted Team Meetings and Employee Development as directed
• Handled complex customer calls that went beyond the agent level
• Remained well informed of changes to company policy and procedures and provided information accordingly

El Segundo, CA, US

Assisted callers with technical troubleshooting and additional questions regarding products and services.

• Managed staff of ten in patient end-of-life care
• Managed personal care, housekeeping, and meal preparation for clients
• Assisted nurses with patient care, procedures, and record keeping
• Managed the ordering of medications and maintained compliance with the MDA
• Distributed medications in accordance with doctor orders and MDA guidelines

Associate Of Arts And Sciences - Aas, Health Information/Medical Records Technology/Technician

Property, Casualty, Life, Disability, Insurance

Associate'S Degree, Nursing

Diploma, Basic