Robert A. Email and Phone Number
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I am a technology leader with 15+ years managing teams in engineering & technical ops. 10 of those years have been in Director-level roles setting strategy and managing all aspects of the full cycle of development, implementation, delivery, and scaling of products and services.Here are a few of my key technical accomplishments:■ Managed engineering teams building big data analysis systems and enterprise SaaS applications in AWS and Azure.■ Led full SaaS SDLC – engineering, infrastructure, implementation, deployment, and customer facing production support of complex, distributed systems.■ Created and drove engineering & technical operations initiatives to increase reliability, security, and performance. Result: 50% performance gain, 150x increase in memory access capability, and 30% decrease of complex support calls.■ Re-engineered big data ETL and sorting system to multi-node, multi-process and multi-threaded architecture. Result: 10x speed increase.Among many skills, I am able to:■ Manage and build effective technical teams, instilling loyalty and earning the team’s trust and respect■ Develop and improve process & implementation methodology■ Create and execute plans on a schedule and on a budget■ Ensure that teams have the skills and outlook they need to succeed■ Deep-dive with the team on any technical subjectThe ability to gain the trust and respect of people and groups that I manage comes from my years of leadership and hands-on experience with:■ Technical roles requiring deep knowledge across disciplines, architectures, technologies and languages.■ Cross-functional management of tech-savvy staff with tactical & strategic focus – software engineering, systems development, IT ops, data center, professional services, production support■ Software development & support, business development, and data analysis■ 15+ years of customer-facing roles at all levels of the business and customers’ organizations
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Enterprise Tam ManagerAmazon Web Services May 2018 - PresentSeattle, Wa, Us
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Senior Cloud Technical Account ManagerAmazon Web Services Dec 2017 - May 2018Seattle, Wa, Us
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Direct𝗈r, Technical Operations/SupportFinastra Jun 2015 - Dec 2017Paddington, London, GbLead Financial Technology (FinTech) software & systems operations and mission-critical production support for SaaS and on premise environments primarily focused on wire payments and ACH products.■ Serve as technical escalation point managing escalations with the customer, engineering, product management & IT ops.■ Recruit, hire, mentor and manage the 30-person distributed operations support team.■ Develop processes, metrics, and continuous improvement of group operations.■ Foster and lead cross-functional collaboration with Global Services, Engineering, QA, Product Management, Client Relations, IT Operations, Sales, and customers' technical and non-technical teams.■ Own "Voice of the Customer" role, bringing customers' needs into full focus across functions. -
Strategic ConsultantManageup Prm May 2015 - Dec 2017Santa Clara, California, UsEngineering management (architecture, best practices, roadmap, QA strategy), software development, technology architecture planning and implementation, Information Security and HIPAA compliance for an enterprise SaaS product on AWS and Azure IaaS/PaaS.Technologies:■ AWS – EC2 (VM instances, load balancers), S3, RDS, Cloudwatch, IAM, CodeDeploy■ Azure – App Services, Virtual Machines, SQL databases■ REST APIs, Java, .Net, C#, IIS, MS SQL Server, shell scripting -
Director, OperationsTruven Health Analytics, Formerly Thomson Reuters Healthcare Jun 2012 - 2014At Truven Health Analytics I ran technical operations for J-SURS, a SaaS hybrid, N-Tier Big Data fraud, waste and abuse detection software suite used by government agencies to monitor their Medicaid programs. My Technical Operations group was client-facing and handled the following:■ Software engineering for automation and tools used by the team and customers. I provided hands-on coding, code-review, and technical deep-dives.■ Infrastructure, systems engineering, development & implementation (requirements analysis, change control, reporting, budgeting, process creation/change, delivery/operations)■ Information Security & HIPAA compliance■ Production support for all clients (data loads, escalated deep-dive product support, change control & deployment for systems and data)■ New release software testing & QA■ Data center management (San Jose DC & DevOps)■ Managed Services■ Professional Services■ Sales supportStaff were distributed between San Jose, CA, Ann Arbor, MI and multiple locations in India. On a daily basis, my teams worked with customers across US time zones and the US Virgin Islands as well as off-shore Product Development & QA staff.I served as a technical Subject Matter Expert for the product and business working closely with Sales, Business Development, Product Management, Product Development, Product Support, Client Services, Technology, Application Operations and various other groups. Contributing to RFP proposals, reviewing contracts and presenting all technical aspects of my product line to executive level prospective clients were routine duties.I have worked closely with the Real Estate and Facilities groups as the senior-ranking employee responsible for two office moves.
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Director, OperationsThomson Reuters, Formerly Upi Government Group Jan 2010 - May 2012Toronto, On, Ca■ Recruited, hired, trained and retained completely new technical team for J-SURS Engineering & Technical Operations, gaining their respect and trust in the process.■ Established group structure to accommodate 50% department growth that occurred over an 18-month period. This structure included designing roles that would allow new staff to quickly become productive and capable of executing highly skilled work very early in the growth period.■ Completed acquisition integration by transitioning product management, product development and tier 1 product support responsibilities from my group to the appropriate functional departments. -
Director, Engineering & Systems DevelopmentThomson Reuters, Formerly Upi Government Group Feb 2009 - Jan 2010Toronto, On, CaLed Product Development, Product Management, and Technical Operations teams.All tasks and duties for UPI Government Group continued after Thomson Reuters acquired UPI. In addition, my responsibility was to keep the business running smoothly while integrating the acquisition into Thomson Reuters' corporate structure and systems over a one year period. One of the primary goals of integration was to minimize impact to employees, customers and business operations.
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Director Of It & Software DevelopmentUpi Government Group 2000 - Feb 2009Redwood City, Ca, UsI managed this startup’s product development, IT infrastructure, information security, HIPAA compliance, technology, support, implementations, managed services and professional services over a group of 11 engineers. As director, I led the company through product migration to VMware virtualized environments and continued to be very hands-on, writing C, Java, and ActionScript/Flex code for the product, creating in-house automation & tools for the team, and writing somewhat complex Linux and Windows shell scripts.Engineering, Systems Development, IT & Integration Lead2000 – 2006Designed and managed product’s system architecture, intranet infrastructure, and LAN/WAN connectivity to all client sites. Wrote and maintained code for the product and several internal tools. The product comprised Linux, Windows, Netware and VMware ESXi hosts running LAMP stacks and other native stacks. Code was C, Java, Actionscript, Delphi. Comm was PTP, VPN, MPLS using Cisco and other routers. -
Principal; Technology & Business ConsultantTsg Computer Consulting 1994 - Feb 2009Software engineering and technology consultancy■ Provided hands-on software engineering, technology consulting, managed services.■ Conducted all business development.■ Maintained client relationships.■ Consulted directly with clients.■ Designed and implemented business IT infrastructure which was a mix of Linux, Windows and Mac servers.■ Designed and implemented LAMP stack (Linux, Apache, MySQL, Perl/PHP), PostgreSQL, web mail, Microsoft Remote Desktop Services and Exchange Server infrastructure for hosted services.Notable clients:■ The Bodin Group, 1998-2009, Information Technology Consultant, Managed Services Provider■ CPIC, 1995-2004, Information Technology Consultant■ BMC Software, 1997-1999, DBA & Technology ConsultantDBA for software development group. Managed installation, configuration and operations of Oracle, Informix, SQL Server and other database systems on a wide variety of server-class hardware and operating systems. Managed installation, configuration and operations of server-class hardware and operating systems (numerous UNIX variants, Windows, RTOS, NetWare).■ Peer Networks, 1994-1997, Network Operations & Technology ConsultantManaged network operations and system administration for small software development company. Responsibilities included management of systems running many UNIX variants, real-time operating systems, and several Windows versions.■ Deloitte & Touche, 1994-1999, DB System & Application DevelopmentLed small team in design, implementation and support of CRM database application for marketing department in 10 offices across the country. Platform was PowerBuilder and Microsoft SQL Server on multi-processor servers. -
Information Technology ConsultantThe Bodin Group 1998 - Jan 2009Los Altos, California, Us -
Cofounder And PrincipalTsg Multimedia Aug 1998 - Nov 2003During my tenure as cofounder and principal of TSG Multimedia, the company provided multimedia production services for the following notable clients and many others:■ 3Com Corporation■ California Water Services Company■ Chinese Historical and Cultural Project■ Ernst & Young■ Netscape Communications (US and UK)■ San Jose Downtown Association■ South County Public Health Department■ Swinerton Builders■ Varian Medical Systems■ Women in Community Service
Robert A. Skills
Robert A. Education Details
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Santa Clara UniversityEngineering Management -
Devry Institute Of TechnologyElectronics Engineering
Frequently Asked Questions about Robert A.
What company does Robert A. work for?
Robert A. works for Amazon Web Services
What is Robert A.'s role at the current company?
Robert A.'s current role is Enterprise TAM Manager at Amazon Web Services.
What is Robert A.'s email address?
Robert A.'s email address is ra****@****gus.com
What is Robert A.'s direct phone number?
Robert A.'s direct phone number is +140825*****
What schools did Robert A. attend?
Robert A. attended Santa Clara University, Devry Institute Of Technology.
What are some of Robert A.'s interests?
Robert A. has interest in Health, Children, Business Development, Environment, Education, See 3, Photography, Fitness, Science And Technology, Running.
What skills is Robert A. known for?
Robert A. has skills like Software Development, Management, Integration, Unix, Program Management, System Administration, Product Management, Leadership, Cross Functional Team Leadership, Saas, Microsoft Sql Server, Networking.
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