- Business Development: Identify new market opportunities, build relationships with clients and partners, and expand the company’s presence in the IT sector.- Growth Strategy: Develop and execute strategic plans aimed at driving company growth, focusing on increasing revenue and expanding into new markets.- Specialized Recruitment: Manage the full recruitment cycle for Java and .Net developers, systems architects, and analysts, ensuring the best fit between client needs and technical profiles.- Legal and Immigration Management: Oversee the entire "Single Permit" process, including dossier preparation, documentation, and follow-up on work permit and visa requests.- Onboarding and Integration: Assist with onboarding processes, ensuring a smooth transition for new hires into the team and work environment.- HR Operations and Policies: Manage daily administrative operations, internal communication, and implementation of HR policies to enhance employee engagement and productivity.email: roberta.santana@simbios.be

Managed invoices and billing processes for our IT consultancy, specializing in software exports to the USA.

- Delivered financial and operational performance reports to customers and management at both regional and global levels, adhering to optimized processes.- Analyzed financial and operational data to identify root causes of trends and issues.- Supported process improvements for Program Managers, Customer Managers, and the Senior Management team.

General and HR administration, including assistance with documentation and work permit procedures, internal communication, and website management.

Initially as the assistant to the President and Board of Directors at Wizard Brazil where I conducted competitive analysis and identified business development opportunities for cost reduction.After five months, transitioned to the Books Development Department, where I developed English professional series books for all Wizard Brazil franchisees, overseeing quality reviews of production and layout designs.

- Managed payments and invoice control for the marketing department.- Monitored events at the mall, including musical performances, exhibitions, and children’s activities.- Organized physical and digital files, and maintained an updated mailing list for clients, press, VIPs, and authorities.Elected by colleagues as the representative of the Marketing Department for the "Endomarketing" program.

- Conducted strategic planning and prospecting for new clients for the agency.- Managed the follow-up and updates of mailing lists.- Performed benchmarking to identify industry best practices.- Developed internal public relations projects.

After joined companies (Center RP and Tau) responsible for client communication, monthly reports, internal communication for employees, contracts review, texts, strategical planning, work tasks and site layout approvals.

The company developed dynamic sites and systems for customers.Responsible for client communication, monthly reports, payments, texts and data review, update the sites and graphic design.

Worked for several event agencies as bilingual assistant/receptionist (English, Portuguese) on exhibitions, fairs, technological and sports events.