Roberta Miller Email & Phone Number

United States

• Developed and maintained documentation materials for well-known software, consumer product, and manufacturing clients • Deliverables included installation, operation, and service manuals; quick start guides; catalogs, and HTML online help • Managed updates for a global corporate intranet site • Collaborated with engineering, sales, and manufacturing subject matter experts to deliver materials for product-to-market initiatives

Greater Milwaukee Area

• Developed and executed organizational change, pilot readiness and adoption, and communication plans to improve client experiences and software tool use • Created talking points, articles, tool kits, emails, call center scripts, training materials, and C-Suite presentations to increase internal and external audience awareness and adoption • Managed consumer communications to introduce first paperless/eDelivery adoption • Expanded role to improve client/field experience, and the company’s first client-facing iOS and android mobile apps • Led Agile-based efforts to identify stakeholders, audience segmentation, resistance, and feature impacts • Managed pilot effort to explore innovative process improvements for onboarding new sales candidates • Improved recruiting staff capacity by 16 hours/month, improved candidate feedback ratings, and reduced average license processing time by 10 percent

• Partnered with clients to support all aspects of software rollout, migration communications, and technical writing needs • Projects included: Microsoft Exchange upgrade, PBX-related telephony upgrades, archival record conversion (microfiche-to-IBM Content Manager), Business Intelligence ETL upgrades, Microsoft Windows Operating System upgrade, PC App Store upgrade, Mobile App Store release, and Microsoft Productivity upgrade • Pitched, interviewed, and wrote articles for monthly internal trade publications

• Developed and maintained servicing documentation for two flagship ultrasound devices • Deliverables included service notes and manuals, field modifications, graphical aids, and training materials for installation, replacement, and upgrade support • Met critical FDA-facing revision control and verification/validation processes • Achieved milestones to allow successful product launch within accelerated development cycles

Bachelor Of Science - Bs

Activities and Societies: Phi Beta Kappa

Computer Programming