Robert Acol

Robert Acol Email and Phone Number

Results-Driven Leader | E-commerce Support Specialist | Expert in Training & Operational Excellence @ TalentPop
Robert Acol's Location
Cavite, Calabarzon, Philippines, Philippines
About Robert Acol

Robert Acol is a Results-Driven Leader | E-commerce Support Specialist | Expert in Training & Operational Excellence at TalentPop. Colleagues describe him as "During my time at TaskUs, I had the opportunity to work with Robert. While I served as a Team Leader, Robert was part of the Training Department, where he played a crucial role in equipping new hires with the necessary knowledge base while aligning them with the company's core values. Additionally, he was instrumental in re-training tenured agents who faced challenges, preparing them to successfully return to operations."

Robert Acol's Current Company Details
TalentPop

Talentpop

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Results-Driven Leader | E-commerce Support Specialist | Expert in Training & Operational Excellence
Robert Acol Work Experience Details
  • Talentpop
    Operations Team Lead
    Talentpop May 2023 - Present
    View
  • Talentpop
    Team Manager
    Talentpop May 2023 - Present
    Los Angeles, California, United States
    Responsible for managing the agent’s performance and attendance, and ensuring they are meeting the KPI set by the client and the CSM.Responsible for providing bi-weekly team coaching and 1 on 1 coaching with their agentsResponsible for assessing agent’s health, safety, and welfare during coaching callsResponsible for creating reporting to measure agents’ performanceResponsible for conducting semi-annual performance reviews and making recommendations on agents’ future growth… Show more Responsible for managing the agent’s performance and attendance, and ensuring they are meeting the KPI set by the client and the CSM.Responsible for providing bi-weekly team coaching and 1 on 1 coaching with their agentsResponsible for assessing agent’s health, safety, and welfare during coaching callsResponsible for creating reporting to measure agents’ performanceResponsible for conducting semi-annual performance reviews and making recommendations on agents’ future growth, promotions, and rate appraisalWork collaboratively with other Team Leaders to share trends, and areas of improvement for the department and recommend process improvements to better the TL Department, the Customer Service Agents, and TalentPop Show less
    View
  • Taskus
    Customer Service Team Lead
    Taskus Sep 2018 - May 2023
    Philippines
    View
  • Taskus
    Training Supervisor
    Taskus Sep 2014 - Aug 2018
    Philippines
    View
  • Taskus
    Customer Service Team Lead
    Taskus Sep 2011 - Jun 2014
    Philippines
    View
  • Convergys
    Customer Service Representative
    Convergys May 2011 - Oct 2011
    Alabang
  • Startek
    Activations Specialist
    Startek Oct 2010 - Mar 2011
    Makati City
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  • Serco
    Reservations Specialist
    Serco Mar 2010 - Oct 2010
    Taguig City
    View
  • Exl
    Life Insurance Advisor
    Exl Mar 2008 - Feb 2009
    Pasay City
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  • Hsbc
    Account Manager / Supervisor
    Hsbc Jul 2005 - Feb 2008
    Alabang
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  • Kgb
    Information Specialist
    Kgb Sep 2003 - Jun 2005
    Makati City
    View

Robert Acol Education Details

Frequently Asked Questions about Robert Acol

What company does Robert Acol work for?

Robert Acol works for Talentpop

What is Robert Acol's role at the current company?

Robert Acol's current role is Results-Driven Leader | E-commerce Support Specialist | Expert in Training & Operational Excellence.

What schools did Robert Acol attend?

Robert Acol attended Mapua Institute Of Technology.

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