I am an experienced technical program manager and technical communicator, with a proven ability to successfully design, implement, promote and grow technical content programs and platforms, including product documentation, knowledge bases, and content delivery portals. I have a strong customer-centric and outcome-oriented focus, with experience in listening to customers (internal and external), gathering feedback and requirements and translating them into clear, actionable specifications to build or improve the content itself, as well as the platforms hosting the content. I have built several product documentation sets, knowledge bases and content portals from scratch.My career in content has also enabled me to build valuable skills in digital marketing, Web development, and community building. I developed a passion for bringing like-minded customers together to build thriving communities of practice that help promote content and knowledge sharing.I am a tech-savvy and avid learner, with a passion for tinkering and the ability to find creative solutions to challenging problems.
Listed skills include Technical Writing, Technical Communication, Community Management, Content Management, and 9 others.