Roberta D Aquila De Castro Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• VIP event hosting and information service;• Executive Boardroom service in a fast-paced and sophisticated environment;• Club ambassador role at Virgin Australia Airline VIP Club;• Corporate suite attendant in sports events in stadiums and racecourse;• Private event servicing support.Achievements:Awarded Employee of the Year 2018;“Going the Extra Mile” performance bonus from Virgin Australia Airline VIP Club.

Sydney, New South Wales, Australia

PASS (Peer Assisted Study Session) is a university program that offers structured and peer-assisted group learning sessions for some of the courses that students find to be more challenging. The sessions are facilitated by students who have previously achieved excellent results in the course and demonstrated relevant communication skills to guide other students while promoting team engagement.

Sydney, Australia

• Identifying international students' career goals, future prospects and potential gaps in their background information;• Counselling international students on various courses offered by universities, TAFE, institutions and schools to help students achieve their study goals and also convert the highest number of leads into sales;• Handling inquiries, registrations, visa application and follow-ups in a timely manner and fulfilling client needs at every stage of the process;• Collecting and maintaining accurate student data such as student registration information, academic history, payments, stage of the process in the company's CRM;• Collecting students’ documents for visa application, accurately revising them and lodging visa subclass 500 (student);• Using strong research skills to keep up to date with industry information relating to student visa subclass 500, new courses and University updates, international education industry regulations, etc;• Maintaining accurate admission records to report to operations manager and team managers in a proactive and precise manner.Achievements:Ranked the second-best seller onshore even on a part-time role;Improved visa processes document templates, such as Intent Letter, for better visa outcomes.

Jaboticabal Area, Brazil

• Preparing study plan and elaborating class materials for different age groups starting from 4 years old;• Tutoring English for Portuguese speakers both in groups and private classes in diverse levels of English;• Maintaining records of each student’s progress and reporting to the coordinator weekly;• Elaborating final exams, applying and marking them;• Developing strategies along with other teachers and coordinators to retain students, improve students’ learning processes and increase the overall satisfaction of the groups in order to minimize course dropouts;• Participating actively in organisation training across the country and material development;• Organising social events and special celebrations, such as Halloween, Thanksgiving, Christmas.Achievement:Achieved high retention of students

Graduate Diploma, Financial Planning

Bachelor'S Degree, Business/Commerce, General

Advanced Diploma, Leadership And Management

Diploma, International Business

Bachelor'S Degree, English Language And Literature, General