Providing technical support to all British gas white goods engineers in the field

Responsible for carrying out service and repairs of domestic electrical appliances and basic electrical wiring repairs on customer premises, delivering a first class customer service to increase the profitability of the business as well as remaining committed to treating customers fairly.

Within this position it was necessary to manage all aspects of engineering support commitments, conducting planning and carrying out risk assessments to promote operational effectiveness and best practice. Adept at managing, amending and implementing changes to SOP’s and KPI data sets at Unit level in order to ensure adherence with up to date policy direction given by command or government.Implementing contingency arrangements, in order to highlight potential risk factors and reduce significant impact to engineering pinch points, fulfilling sustainability and ensure a continued business function.Key responsibilities:• Took part in senior executive meetings, involved in the planning and prioritisation of managerial activities, training requirements, personnel administration and all logistics within the unit.• Provide the necessary generations to enable staff and asset movements to occur.• Conducted career management and development of junior staff to assist in their progression through the organisation. • Author of key Standard Operating Procedures, making sure the establishment of such procedures were followed through and executed by junior managers to allow dissemination amongst all staff.• Conduct necessary reporting action, producing top-level documents including post exercise reports and general orders.• Conduct staff appraisal reports, adopting aspects of providing feedback based upon improved performances.

A tenacious Asset Manager undertaking a strategic role within a high-pressured environment. Working for an organisation that has large emphasis on KPI data sets and organisational capabilities in order to best achieve key company milestones and maintain best practice throughout a continual improvement culture.Utilising established procedures in order to coordinate large-scale equipment trials/logistics exercises and operational planning for worldwide military tasks. Liaising with multiple stakeholders and external agencies acting as Single Point Of Contact on all operational matters.Direct accountability for circa 1200 assets worth in excess of £30M, innovatively delivering against operational planning regimes and supporting operational output with 100% customer satisfaction.

It was my responsibility to ensure all testing was carried out fairly and conducted within the correct setting, coupled with providing an environment for subsequent interviewing stages of candidates.Requiring to utilise specialist and bespoke software, I quickly established myself as lead governance on a large organisation’s management cycle, analysing throughput and advising CEOs of implications associated with career management.Key responsibilities:• Oversee the correct implementation of testing and interviewing during the selection process for all potential candidates, ensuring quality assurance and correct levels of security were adopted during this management. • Assess and analyse capabilities of staff, reporting on performance and feedback empathically areas for improvement.

As Procurements Manager it was necessary to manage the risk mitigation and delivery of a business function for over 500 assets, which was achieved with direct supervisory management over a large team. Exceptional in all aspects of procurement management, equipment care and maintenance procedures in a H&S culture and showing strict quality governance. Regularly delivering effective planning resolutions to often complex and diverse operations consisting of multi-role equipment and multi-faceted staff. Confident in the briefing of all team members involved in delivering against the strategic aims of the organisation, realising the end goals and committed to achieving and regularly exceeding all targets.Key Responsibilities: • Logistically support all operations including the reverse flow supply chain of critical assets worth in excess of £MMs for redistribution throughout other global locations.• Accountable for the accuracy of bespoke databases, maintaining correct stock flow levels and ensuring efficient distribution of consumables and high value assets.• Coordinated multiple operational deployments, pivotal in the planning stages and requirements management of critical assets to ensure strategic aims were met.

As the Training Support Manager, I was responsible for conducting internal audits within the department and widespread throughout the Unit. A senior lead, participating in continuous improvement initiatives; demonstrating a proven effective ability to formalise optimum manning levels in order to mitigate risk and alleviate pressure/burdens for senior executives. Enhancing operational performance in line with the organisations KPIs, utilising specific skills and working against guidelines set out within the International Organisation for Standardisation framework, ISO 9001, 14001 and OHSAS 18001. Identifying shortfalls in training capabilities so as not to affect adversely, the delivery of courseware, maintaining strict control over all instructor competencies and enhancement training as part of their continued professional development.A cross-functional area manager, responsible for several areas and their performance criteria, along with the reporting of all shortfalls to executive level upon the identification of capabilities sustainment issues.Key Skills and Responsibilities:• Design bespoke spreadsheets for ease of use by staff, highlighting manning data sets and competency shortfalls in order to better prioritise manpower and distribute resources accordingly. Subsequently enhancing the capabilities and efficiencies within each department, enabling them to perform to organisational KPIs.• Utilising existing knowledge to better ensure quality assurance of assets and supply activities, having oversight for multiple areas of responsibility and provide lead governance in accordance with local procedures and guidelines whilst liaising with external agencies for the outsourcing or procurement of extra capabilities.• Maintain manning levels applicable to all tasks in hand, conducting necessary succession planning and being relied upon to coordinate all data availability to front line executing managers.