Roberta Hernandez Email & Phone Number

Cleveland, Oh, Us

El Paso, Tx, Us

Responsible for forming, growing, and maintaining long-term partnerships with physicians, urgent care facilities, medical specialty groups, and other clinical groups to increase referrals and gain market share through grassroots marketing in El Paso and surrounding areas. A notable achievement includes:• Establishing and helping create a"Service Directory" resource for physicians and clinics to help increase referrals to the hospital.

Seattle, Wa, Us

I delivered strategic leadership in leading a team of 30-35 store partners to create and maintain the Starbucks Experience for customers and partners. One of my key responsibilities is to manage the store's financial performance by utilizing the Profit and Loss Statement (P&L) regularly to administer changes to the business. Additionally, I supervised and directed the workforce, making staffing decisions such as hiring, training, evaluating, disciplining, discharging, scheduling, ensure customer satisfaction and product quality.Some critical accomplishments associated with this job role include:• Exceeded store sales goals ($213,000) by an average of 10% on a quarterly basis, monthly sales average

Seattle, Wa, Us

Supervised a team of store partners to create and maintain the Starbucks Experience for customers and partners. Assisted the store manager in making staffing decisions. Provided support to store manager in implementing company programs. One of the accomplishments in this role includes: • Helping to minimize turnover from 60% to 20% and boosting sales by 30%.

Seattle, Wa, Us

Being a key member of the organization, I assigned tasks to employees and followed up on work results. I steered efforts in ensuring that all cash register and store policies are followed to ensure the stability and reputation of the store follow company policies and legal requirements. Along with that, I established rapport with customers and staff to help management understand current and future service and customer requirements.A small section of my achievements comprises:• Delivered on meeting sales targets and speed of service.

Seattle, Wa, Us