Roberta Dias Siqueira Email & Phone Number

New York, NY, US

New York, New York, United States

New York, New York, United States

Implemented new platforms for the customer service area in order to generate an efficient customer support service and analytics about customer demands and complaints as well as products. This allowed the company to make better decisions and build the right strategy in order to understand the customer needs and the root of the problems.

Belo Horizonte, Brazil

- Responsible for all Marketing strategies, planning, execution and visual communication.- Data analyses in order to plan and create the best Marketing actions and campaigns.- Creation of strategies to engage and attract customers, including new projects during COVID-19 such as: virtual museum, interactive activities for kids online, Virtual free drawing.

New York, NY

- Manage all US domestic and international travel through Concur system and complex schedules for all employees as needed.- Responsible for planning, organizing, and controlling all clerical aspects of the office.- Website merchandise and customer service fore-commerce team.- Meeting set ups & presentations,- Internal events organization- Responsible for.

New York, NY

- Accounting data launching at QuickBooks system.- In charged of planning, organizing, and controlling all the clerical aspects of the organization.- Responsible for all the payments and petty cash.- Promptly responded to any of the directors administrative demands either in US or Brazil.

London, United Kingdom

· Focused on communications - digital media, newsletters and strategicevents.· Created events to strengthen relationships among students and staff.· Designed a new layout for the digital newsletter and facebook page, increasing the number of readers and “likes”.· Created a new structure for the Alumni’s website, making it more functional, attractive and.

Caeté, MG - Brasil

- Responsible for products and services After Sales ensuring loyalty to the contract signed between the company and the consumer and high quality of product delivered and service provided. - Responsible for all marketing, customer service and communications with customers. - Organized fairs and events that helped reach target audiences, strengthening.

Cities Of Curitiba And Belo Horizonte - Brazil

Administrative Processes Consulting:Analysis and implementation of administrative process flows in order to gain agility, accuracy and efficiency improving and facilitating the work flow.New procedures were suggested and implemented using PDCA system (Plan, Do, Check, Act) and process mapping. This made the companies become more efficient, have a better.

Cities Of Belo Horizonte And Belém - Brazil

Management of Cummins corporate programs, marketing activities and events coordination.· Reformulated, implemented and monitored customer satisfaction reports, that helped improve thequality of services.· Organized fairs and events that helped reach target audiences, strengthening relationships andensuring customer loyalty.· Developed internal.

Digital Marketing

Bachelor Of Business Administration - Bba, Business Administration

Activities and Societies: Handball