Robert Agan Email & Phone Number

Currently licensed to sell Home, Auto and Life Insurance.

Played an integral role, as a part of a team, where 75% of all applications came through that department. Initial point of contact for customers using up to date auto-dialer technology, and providing follow up whenever necessary. Assisted in training and development of new team members. Selected ContributionsØ 2008 January-October: 55% overall transfer rate. 5,222 borrowers transferred out of 9,494 total calls.Ø 2008 Part of the winning team for the Outbound 3rd Quarter Contest.Ø 2007 & 2008 Consistently in the Top 3 Producers in Outbound Customer Care.Ø 2007 eQuality Evaluation Score of 97.69%. Team Average was 92.24%Ø 2007 48% overall transfer rate. 5,933 borrowers transferred out of 12,363 total calls.

Provided assistance in directing a team of 8 staff members, who ran and maintained the 3rd busiest store in a company of 34 stores. Maintained proper cash & inventory levels. Selected ContributionsØProvided high level of customer service, which resulted in strong customer loyalty.ØOn call 24/7. Averaging 55-65 hours of dependable service a week.