Rob Herrera Email & Phone Number

Southeast, California, Nevada & Mexico

Ft. Lauderdale, Fl

One of the largest telecommunications companies in the world. Provider of wireless voice, messaging, and data services. 11 times recipient of J.D. Power's highest ranking in overall customer satisfaction.Consistently provided customers with a one contact solution by utilizing a strong knowledge of product line, specialized sales training, and extensive experience, ensuring maximum customer retention and loyalty, increasing company revenue, enhancing customer satisfaction, and trust in the T-Mobile company brand.Achievements:• Top Performer on team identified as “Top Performing Team In The Nation” in Contract Renewals and Sales in 2011 for two quarters in a row.• Consistently earned high scores in customer feedback surveys for 2 full years• Expert in de-escalating customer complaints resulting in daily commendations.• Displayed exceptional call efficiency by Leading team in “Call Response Time” for period of 12 months.

Ft. Lauderdale, Fl

Provided bilingual care and support for 40 – 60 incoming calls a day. Ensured customer service and sales goals were met. Addressed billing inquiries, assisted with trouble shooting, resolved hardware issues, and promoted product and feature sales providing optimal solutions to drive satisfaction and retain bilingual customer base.Achievements:• Team Leader in building revenue focusing on adding features and promoting product sales for 2 years.• Exceeded Retention and Sales goals set by call center and corporate consistently for 2 years earning bonuses and commendations.• Selected to provide on-the-job coaching to peers to accelerate team sales and improve product knowledge resulting in stronger department metric performance.

Associates Degree, Recording Engineering

High School Diploma