Roberta K. Email & Phone Number

Maringá, Paraná, Brasil

- Suporte aos clientes (B2B) em dúvidas gerais relacionadas ao produto- Intermediar a relação do cliente com os outros departamentos da empresa - Comunicação com os clientes para atualizações, alinhamentos e demais necessidades- Manutenção do relacionamento com o cliente- Construção e manutenção de relatórios gerenciais voltados para as principais métricas da área (quantidade de chamados abertos, assuntos, SLA, CSAT)- Mapeamento e melhoria de processos da nossa área de suporte ao licenciadoPrincipais ferramentas: Sults, Asana, Miro, Microsoft Excel

Providing customer support with the objective of assisting clients in achieving the best possible experience and results while utilizing our apps, providing support and, when necessary, negotiating to retain them.Completion of comprehensive training in Data Analytics, including an introduction to Data, participation in daily team meetings, and performing queries in the MySQL and Metabase systems.

Conducting initial contact to potential clients, comprehending their requirements, and subsequently presenting our products and facilitating the sales process, managing contacts within the CRM, and providing assistance during the client onboarding process.

São Paulo

Carrying out activities such as: prospecting and launching new products, managing the brand's customer service channel on social media, implementing tools to monitor and automate customer service channels.

Usp - Pirassununga

Project: Development of protein films with antioxidant activity using Chilean boldo extract

Usp - Pirassununga

Project: Castor-based Protein Films with Sisal Fiber: Water Vapor Permeability, Water Solubility, Sorption Isotherm, and Infrared Spectroscopy.