Rob Lennox Email and Phone Number

Continuous Improvement StrategiesProductivity tracking strategies and reportingData Analysis and Analysis StrategiesOff-shore resource utilization strategiesBusiness IntelligencePost-audit market entry/Freight PaymentRobotic Process Automation (RPA)Client industries include: Aerospace, Realty, Marketing, Transportation

Data-driven research incorporating in-person visits with Account Management. This married anecdotal and data-supported stories that was turned into recommendations used by executive management. The largest recommendation was to centralize the invoicing process. Currently half the process has been centralized.PowerBI Reports and Dashboards created and used by multiple company departments. Over 50 reports created including the top-used report averaging over 30 unique users per day. Reports allowed for Account Management to quickly identify problem areas or possible opportunities. Reports also created as proof of concepts for real-time capturing of problem tasks.DSO improvement project resulting in reduction of time it takes to create invoices.Investigate, fix, and control methodology to process improvement.Lead: Invoicing Centralization Initiative.Clients: Unilever, AB InBev, Beam Suntory, AstraZeneca, etc.

*Converted from Contract to Full-Time November, 2016.

Process automation and improvement design solutions delivered to various departmentsOversaw 13-person department with 8 direct reportsStreamlined payments to carriers resulting in massive reduction of delinquent payablesOn-boarded new clientsWorked primarily in MercuryGate and Great PlainsReported to CFO

Created Continuous Process Improvement environment through leadershipProcess Automation resulting in saving estimated 200 hours per year in labor; savings were used to expand IT departmentRe-implemented selected accounts, rebuilding from the ground upWorked across all areas of company to bring projects to completionCreated methodology for new implementations that significantly reduced on-boarding time Clients: Abbott Labs, Home Depot, abbvie, Berlin Packaging, etc.

Isolated and rectified issues with processing for Abbott Laboratories (healthcare/pharmaceuticals) account, as well as other large, enterprise accountsOnsite visits to clients to provide process improvement consultation using data analysisReduced workload on system by 62% using targeted research that exploited found patternsReduced percentage of error files from 15% to less than 1%Reduced labor hours required by pushing current systems to achieve higher levels of efficiency and accuracyUpdated documentation on standard operating procedures for large accounts Trained employees on account processing procedures, as well as how to further account processing efficiency

Initiated internal data capture and analyzed data to recommend operational process improvements on the client sideDefined KPIs to generate reports for major accounts with invoices totaling $80 million annuallyCoordinated cost-saving initiatives across numerous divisions including Audit, Accounting, IT, Logistics, and Processing to maximize efficiency and increase company profitability

Performed operational, IT, and digital strategy tasks for various clients including Lake Pacific Partners, Chicago; The Hechtman Group Ltd., Skokie; and CDA Finance, Inc., Oak Park

Developed and streamlined entire project management process within existing practice management softwareMastered and adapted CCH® Practice Management software and educated firm partners in its usage and implementationGenerated and analyzed efficiency reports to cut company costs and streamline business practicesOversaw firm’s re-branding, which included company logo, website, and stationery

Consulted clients regarding operational decisions in staffing costs.

Trained and managed a team of nine employees across two high-traffic branch locations.Profitability growth of 36 percent, a regional best, by streamlining operational costs.Decreased locations’ “bad debt” average of nearly 10 percent to the company standard of 1 to 2 percent.

Presented product research on new materials, markets, and problematic manufacturing processes to CEO, COO, CFO and Division Heads.Initiated sales presentations and research never before attempted by summer interns.