Robert Allin Email & Phone Number

Boston, MA, US

Bedford, MA, US

Boston, Massachusetts, US

• athenahealth offers an integrated suite of cloud-based services, combining practice management, an electronic health record system, and care coordination.
• Audit and standardize content across security domains including infrastructure and applications
• Edit to ensure completeness, accuracy, accessibility, and usability
• Advise on content strategy

Toronto, Ontario, CA

• Nymi’s Connected Worker Platform enhances security, compliance, data integrity, and productivity.
• Contribute to brand awareness and demand generation activities
• Translate cybersecurity and productivity use cases into a range of content, including solution briefs and case studies
• Improve documentation standards and processes

Boston, Massachusetts, US

• Threat Stack (acquired by F5, Inc. in 2021) is a leader in cloud security and compliance for infrastructure and applications.
• Contributed to content strategy to promote thought leadership, brand awareness, and demand generation
• Managed the Threat Stack blog, building an extensive library of high-quality content that generated more than 40% of the company’s total web traffic over a 4-year period
• Wrote and produced content including eBooks, case studies, and partner playbooks and provided editing services to stakeholders throughout the company
• Defined content standards and wrote a variety of guides, including a corporate glossary, user interface guide, and content creation job aids
• Created a Speakers’ Bureau to identify speaking opportunities; prepared speaking submissions

Edison, NJ, US

• A2Zlogix, Inc. developed video optimization solutions to address the delivery and monetization of content in the Communications, Media, and Entertainment industry.
• Responsible for enterprise content strategy, Sales & Marketing synergy, writing, and editing
• Created installation and operation guides
• Created instructor-led training courses for channel partners, including Ericsson and HPE
• Wrote press releases, white papers, brochures, and datasheet
• Created content to support all pre-sales activities as well as Bids and Proofs of Concept

Waltham, MA, US

• NetCracker Technology provides mission-critical OSS/BSS solutions to service providers globally. As a senior member of the Global Marketing Department:
• Contributed to the planning and execution of marketing campaigns
• Clarified messaging and contributed to corporate brand standards
• Owned responsibility for all levels of edit and quality of all marketing materials
• Managed global press release pipeline
• Collaborated with PR agencies, designers, trade show organizers, and professional organizations

IntraTech Solutions is a small consulting firm that provides documentation and training services to high-tech companies, government, and post-secondary educational institutes.As an owner, my responsibilities included business development, recruiting, marketing, content strategy, and delivery of technical writing and training services. In this profile.

Burnaby, BC, CA

Member of Technical Communication Program Advisory Committee.Co-founded SFU's Technical Communication Certificate Program (Western Canada's First Tech Comm Program).Advised on curriculum development and marketing.Developed and taught courses.

Created India's first certified Technical Communication Program.Advised representatives from industry, government, and academia on ways of integrating services to support India's high-tech sector.Delivered workshops in Chennai on current practices in technical communication.Provide ongoing advice to the program.

Developed Requirements Gathering documents for the company's Operational Support System (OSS), Network Monitoring System (NMS), and Help Desk System (HD)Developed a comprehensive Client Lifecycle model for developing product documents as well as related policies and proceduresCollaborated with Marketing to ensure consistency of messagingDeveloped user.

Vancouver, BC, CA

Develops cutting-edge genome sequencing, computational, and analytical technology in support of cancer and life sciences research.I maintained Genome BC's Business Development Plan

Designed, wrote, and produced online (RoboHelp) and paper-based (FrameMaker) documents for AVID, an integrated Intensity Modulated Radiation (IMRT) Therapy Verification system.Created standards for developing, producing, translating, and maintaining print and online documents.

Vancouver, BC, CA

Designed, edited, and produced Genome BC's 5-year business development plan.

Edited the company's business plan for presentation to directors and investors.

Richmond, BC, CA

Wrote user and training documents, planned training sessions, and created online reference materials for users of the company's new SAP/ERP system.Developed online courses to improve paper handling, transportation, and damage reporting.

Designed, wrote, and produced technical marketing materials.Advised on content and format of client reports; edited client reports.

Rochester, New York, US

Following M&A activities, advised on template designs; developed FrameMaker templates to standardize training documents and to provide a consistent, cost-effective platform for multi-language translations.

Burnaby, BC, CA

Advised on documentation standards, development processes, production, and hiring staff.Wrote, edited, and produced user documents.Developed FrameMaker templates and trained staff.

Wrote white papers describing Resolution, the company's Web Content Management System (rebranded as Microsoft Content Management Server).

Advised on Web content strategy; edited existing content.

CA

Advised on best practices for establishing a publications department and developing a technical documentation infrastructure.

Wrote online documentation to support the company's eCommerce products.

Managed a team of writers, courseware developers, and illustrators.Managed development of all documents for end users, implementation, training, certification, and marketing.Developed and managed a production and distribution plan.Created and managed budgets.

Burnaby, BC, CA

Researched and presented a proposal for establishing an electronic publishing center.

Managed a documentation team that prepared paper and online training materials and user documents for the Ministry's computerized Purchase Authorization system.

Richmond, British Columbia, CA

Wrote new product documentation, modified FrameMaker templates, advised on document production.

Created 12-person Technical Publications Department.Prepared strategic/operating plans, developed budgets, hired staff.Led documentation team that produced user, training, system admin, and SDK documents for Sales Force Automation software and Maximizer CRM products.Designed STC award-winning document suite to launch Maximizer into the North American.

Houston, Texas, US

Wrote user and system documents for the IntelliNet service creation environment used to design intelligent telecommunications networks.

Designed policy and procedure documents.Wrote policies and procedures (including disaster recovery procedures) for Mohawk Oil's VAX and PC systems.

Vernon, BC, CA

Completed documentation and training needs assessment for Kal Tire's Computer Information Network Project (distributed system for point-of-sale outlets, warehouses, and retread plants).Managed documentation and training activities.Managed documentation team.Designed, wrote, and produced training materials and user documents.

Arlington, VA, US

Set up and managed a team to create documents for the Canadian Automated Air Traffic Control System (CAATS).Wrote, edited, and managed production of interface requirement and interface control documents.

Vancouver, British Columbia, CA

Managed 2 technical illustrators, 2 desktop publishers, and a production coordinatorDesigned and wrote a training manual for building and maintaining transmission and distribution power lines

Kamloops, BC, CA

Developed workbooks, audio scripts, facilitator's guide, and program guide for the Workplace Supervisory Management Project.Titles included Performance Appraisal, Equality at Work, Workplace Safety, and Writing a Project Report.

Chicago, Illinois, US

Designed, wrote, and produced all user and training documents for dispatchers and mobile data terminal users at Brooklyn Union Gas.

Designed, wrote, and produced user and system admin documents for mobile and portable data terminals.

Designed, wrote, and produced marketing collateral and training materials. Helped develop the Institute's Job Find Program.

Vancouver, British Columbia, CA

Vancouver, British Columbia, CA

Burnaby, BC, CA

Ma, English

Ba, English Literature, Music History (Double Major)