Robert D AllsupBooking/ManagementChair 55, LLC (615) 437-6672Robert@Chair55.comhttps://chair55.com/Nashville TnSupporting Jeneen Terrana & J. Marc Bailey

Curating and developing content for the 4 channels of AIM Media Networks: AIM Country Music TV , AIM Christian TV , Enthusiast TV and GeekySideTV . I am also an on-air personality for AIM Country Music TV.

Actor

My day-to-day at my current position is provisioning desktop computers at Louisiana Pacific Building Materials. I also keep those computers and tablets up to date with any software updates that are needed. I also support the In-office and remote users.

• Member of the travel implementation team for dealer software conversions,• Installed new product software and engaged in live and virtual user training, including conversion benefits. • Software testing and support and development of technical guides and training manuals.• Document and escalate feedback and suggestions using the established Change Management Process.

• Technology Specialist for blended office and manufacturing environment with multiple locations. • Provided software, hardware, and technical networking support.• Managed multi-site asset inventory.• Build and manage servers using vSphere and VMWARE• Successfully implemented an upgrade from Windows 7 to Windows 10 for newly acquired manufacturing facilities. • Led project to convert to Azure and Intune with 0365• Support of PowerBI administration• Manage relationships with critical IT vendors that resulted in improved service at a reduced cost.• Provide support and assist users with devices and applications issues as recorded and routed through the help desk application.• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, peripheral equipment and appropriate software.• Troubleshoot network and configuration issues with VMs• Work with users in gathering requirements and understanding the overall needs of Helpdesk requests and Tickets.• Troubleshoot applications and devices problems. Escalate issues to manager and/or third party organization as necessary.• Participates in assessing needs and formulating solutions for future I.T. development and promotion of technology

• Contract Onsite IT Support Technician ‘• Responsible for the distribution and logistics of hardware and troubleshooting all issues before shipping them out to the end-users. • Worked with end users to resolve their technical issues. • Worked independently to drive issues to resolution

• Used VM Ware and MDT 2013 to build and install GOLD images on tablets for salesforce• Trained salesforce on the use of programs and applications

h• Responsible for PC hardware/Printers/ RF Guns/software builds and upgrades. • Responsible for day-to-day administrative functions of local computer systems including printers and RF Guns as required• Responsible for coordinating the escalation and resolution of problems with other Information Technology staff members

• Support the Inventiv customers by installing software on handheld devices,• Full range of customer support responsibilities.

Founder & moderator of the Mid-South Desktop Support Professionals group that helps current and former Mid-South area Desktop Support Professionals connect and organize networking efforts as well as leading thought-provoking debates and discussions. This group assists Members that are currently employed or are out of work and seeking positions. Skills include: • Attending networking events • Researching Industry Leaders • Tracking Industry Trends • Participating in Industry Discussions

• On Site Contract Vendor thru NexTech Solutions.• Worked the Application Development and/or Security Testing Group• Tasked with communicating via email and phone with IT managers and technical resources to collect and record specific information. • Interacted with a web site to accurately enter and update information• Monitored a web site and provide notification to team when certain conditions are met• Communicated status of their work and escalated issues as necessary to team manager

Hardware and software IT support for onsite and remote users.

Self employed field service technician performing warranty hardware repairs for Dell systems on per call contact basis.

• Led team that provided helpdesk, production, and project support for desktops, laptops, networks, telecommunications, and applications for over 350 users. • Create ADHOC Business Intelligence reports for various departments. • Administration of programs that track product orders, sales, and commissions for Marketing Associates. Trained users on the program,• Created and managed budget for IT Department• Manage relationships with critical IT vendors that resulted in improved service at a reduced cost.

Onsite service technician for major distribution center. Duties include troubleshooting and repairing hardware and software problems on laptops, desktop systems, and peripherals; installation and configuration of pc/network environments; imaging; back-ups/restores and installation of applications such as printers, scanners, PDAs and wireless cards. Also work with RF scanning tracking systems. Provide direct technical support to customers with respect to programs, operations and maintenance of equipment. Provide helpdesk support to end users. Management of work orders.Prior assignment was as a service technician for branch offices of national bank utilizing breakfix and IMAC activities in a Microsoft Windows XP environment. Received consistently high marks on customer satisfaction surveys. Managed parts orders and tracking of work orders. Installation, upgrades and repairs of Stratus servers. Transferred to Memphis, TN from Phoenix, AZ to support new account.