* Provide daily monitoring of all production lines for scheduling impacts.* Provide daily guidance in determining when to switch production lines between products.* Work with Sales and CSR teams to integrate priority escalations into the production flows.* Initial point of contact for issues with Work Requests and Sales Orders for production personnel.* Create and maintain Excel Spreadsheets and Acumatica Dashboards for production tracking.

* Provide daily monitoring of all production lines for scheduling impacts.* Provide daily guidance in determining when to switch production lines between products.* Work with Sales and CSR teams to integrate priority escalations into the production flows.* Initial point of contact for issues with Work Requests and Sales Orders for production personnel.* Create and maintain Excel Spreadsheets and Acumatica Dashboards for production tracking.

* Direct the activities of the quantity control department to ensure proper coverage of all areas.* Mentor and train new hires as needed.* Handle and assign management escalations to the team as needed.* Move materials around the facility as needed to ensure teams have work.* Edit sales orders as needed to create customer shipments.* Edit work orders as needed to cover for missing materials.* Hand walk critical escalations through the production process to ensure timely shipping.

* Verify molding created for work orders was created with correct color, material and packaging specifications and contains required quality standards.* Verify quantities of produced molding.* Store quantity controlled molding in appropriate locations to be picked and shipped.* All work performed within the Acumatica ERP system.

* Operate various machines for the creation of transitional floor molding.

* Operate various machines for processing natural and synthetic materials for sleep products.* Box, Bag, palletize, label, assemble products for customer delivery.* Push/Pull/Slide 150 and 400 pound products around using pallet jacks, hand trucks and physical prowess.* Lift 50-75 pound products while standing and walking for a continuous shift.* Perform basic machine maintenance and repairs using standard LOTO procedures.

* Operate Paper Bander, Paper Folder and Sealed Air machines. * Remove, stack and box various paper documents for customer delivery.

• Act as liaison between customer and Support Center for case movement and escalation.• Perform Risk Analysis Assessments and provide Risk Mitigation Strategies.• Provide detailed upgrade analysis and planning.• Provide P1 case monitoring and BUG reporting and tracking.

• Worked to create team for supporting newly developed Cloud Products.• Analyzed social media and chat based support platforms to determine best ones.• Worked with internal teams to create new vertical dedicated to Cloud Support including phone and case routing.• Provide specialized support for Snap Manager for Oracle, Snap Drive for UNIX and Snap Creator products.• Perform case sweeps to ensure that all cases for our accounts are being properly handled.• Perform case metric reporting to track types of cases and trends.• Work with account team to identify training opportunities for customers to help alleviate recurring case creations.• Provide phone, IM, IRC and email support for NetApp FAS product line for OEM, Federal and Enterprise 100 accounts as well as 3 high profile accounts during trial program.

• Responsible for budgeting and design planning as well as configuration and support of all 100+ lab systems located in America, Europe, India, Australia and others. Lab components include iSCSI and Fibre Channel SAN's, Red Hat Satellite, PXE Server, DNS Records, Web Servers plus others. Systems managed via Serial Console, iLO, DRAC, IMM, RSA and IP KVM. Responsible for coordinating with Facilities and Corporate IT teams as needed.• Salesforce.com admin for Support Center CRM user accounts.

Responsible for providing support for the entire RedHat customer base. Support covers all aspects of RedHat Enterprise Linux version 2.1, 3, 4 and 5. Items covered include Samba, Apache, SSL, GRUB, Satellite, Proxy, VSFTP, Virtualization plus many others. “We ship it, we support it.” support model.

• Responsible for providing end to end configuration support of IBM’s ESA, DSA and Director software packages for the IBM x3950 Automated Support Advantage Program offering.

• Wrote and performing test strategies for large scale SIP based VoIP platform using manual and automated telecom test tools.

• Responsible for testing of “IBM Director” Systems Management suite. Testing included Installs, Uninstalls, Registry checks, File System checking, 508 interoperability and Java Web based user interfaces. Testing covered most Windows and Linux variants plus Solaris and AIX.

• Wrote and performing test strategies for large scale SIP based VoIP platform using manual and automated telecom test tools.

• Install and verify newly developed BIOS loads for IBM X series and BladeCenter e-Servers.

• Wrote and performed test strategies for large scale SIP based VoIP platform using manual and automated telecom test tools.

• Responsible for building and supporting 35 portable rack mount SCO UNIX systems.• Prevented data loss through daily backups of FTP server, and two HP K-class HPUX servers.• Provided support for all Windows/Linux based PC’s, HP UNIX workstations, and SCO UNIX servers.• Shortened downtime by writing documents to allow users to fix simple issues themselves.• Performed scheduling and budgeting tasks for PC based tools.• Researched new hardware and software packages for department.

• Verified product integrity through the systematic testing and replacement of faulty circuit boards.• Testing involved long cycles of ambient and heat cycle verification.• Created local team to additionally repair wiring issues discovered during test cycles without sending units back to another facility.• Frames moved with motorized pallet jack - License now expired.

• Tested, troubleshot, and repaired large scale telephone equipment to verify proper wiring.• Testing involved both automated and manual hand tools such as DITMCO, Oscilloscopes, Fluke OHM meters and others.• All work done in warehouse assembly line fashion

• Provided customer support for Hardware / Automotive / Furniture departments.• Covered other departments as needed.• Employee of the month.• Customer letter of commendation.