Communication, Products And Services Manager
Management of Communication and Inbound Marketingt activities, Consumer Defense Services and Product Marketing areas, leading 37 people and 7 communication and marketing agencies. Accounting for a budget of R$ 3 million/year, reporting to the CEO.Leading the development of new products and services (B2B and B2C segments) as well as communication and digital marketing strategies. Participation in the development of strategic planning, defining KPIs and managing strategies for the areas, ensuring correct execution.Definition of the Digital Marketing strategy (SEO, SEM, Guest Post/Link Building) and branding and institutional marketing actions to increase relevance and awareness.Administration of inbound and outbound marketing with monitoring of traffic and conversion metrics, enabling the collection of leads.Planning and managing the testing schedule for products and services, following market trends and consumer behavior in different sectors of the economy (food, consumer goods, electronics, health, etc.).Highlights: Active participation in the development of the newest "Proteste Quality Label" aimed at the B2B market, directly contributing to an increase of more than 60% in label sales (2021/2022). Head of the Branded Content project, hired by Carrefour, focusing on encouraging the use of the NutriEscolha tool. Proteste's rebranding project conceptualization and leadershipnusing Design Thinking. Creation and implementation of an e-learning platform, attracting more than 5,000 students in less than 2 years, reinforce the strategy of community building. Managing more than 50 digital campaigns/monthly. Development of a SEO strategy, including Guest Post/Link Building partnership with the publications O Tempo and Seleções. Management and development of the Proteste magazine app.