Robert Martinez Email & Phone Number

San Antonio, Texas, United States

Responsible for oversight of servicing bankruptcy, disaster, and late stage default including foreclosure, real estate owned, and property preservation loans for real estate servicing. Monitor the risk and control environment for weaknesses and identify solutions to improve the effectiveness and efficiency of controls; including, risk assessments, identification, and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediations to strengthen the overall control environment. Facilitate Issue Management engagement throughout the lifecycle and stages of remediating high severity issues.Expertly executed comprehensive Risk and Control Self-Assessment (RCSA) protocols resulting in an overall control rating of strong. Thorough analysis revealed no deficiencies, affirming the resilience and effectiveness of internal controls in mitigating potential risksServed as the pivotal decision-maker in resolving issues, orchestrating the identification, formulation, and implementation of targeted corrective action plans. Spearheaded the deployment or refinement of technology, enhanced processes and procedures, and establishment of rigorous oversight reporting systems. All resolutions were meticulously aligned with risk management framework guidelines, ensuring comprehensive issue management resolution.Exhibited exceptional interpersonal acumen in fostering productive communication and collaboration with the subservicer, fostering a seamless business line cadence. This concerted effort yielded notable enhancements in issue resolution timelines and maintained servicing quality control KPIs under 2%.Worked with subservicer to establish a process for members impacted by the COVID19 pandemic by offering payment options according to investor guidelines. Assisted in creating a reporting dashboard, documented procedures and established controls to provide oversight of the process to ensure compliance with investor guidelines.

San Antonio, Texas Area

Assisted with issue management monitoring and tracking to ensure timely compliance with corporate policy. Worked to develop, maintain and monitor process controls to reduce risk.Input corrective action plans and process issues to the issue management system and ensure timelines were met in accordance with corporate policy. Ensured all process controls were current and in compliance with corporate policies. Ran process control reports upon request to provide current control information to internal and external auditors.Assisted in fulfilling requests throughout the audit process for both internal and external auditors.

San Antonio, Texas Area

Directed complex processing for bankruptcy operations of over 100 team members with six separate processes located in three different states. Developed active relationships within professional networks to stay informed of changes to the regulatory environment to ensure compliance with processes. Lead complex projects involving cross-functional teams within the first line of defense.Lead process improvement activities through agile project methodology. Over the first two months updated, created and implemented seven procedures and three analytical production reports.Provide oversight of internal audits to ensure compliance with bankruptcy rules and regulations through the continuing monitoring process, and communicated trending results to leaders.Partnered with risk partners to close gaps, review risk partner audits, and assist in creating and updating corrective action plans, which resulted in higher quality scores. Defined and outlined plan to accomplish short, medium, and long-term goals for non-performing team with inventory backlog and compliance issues, resulting in reduced backlog by 60% over first 60 days and reduced compliance issues by filing documents 95% of the time within servicing levels.Implemented process to ensure 100% compliance with investor requirements for post foreclosure bankruptcy filings that included creation of procedures, reporting and training in a four-month timeframe, resulting in timely project execution and implementation completed eight days before target deadline.Maintained audit defect rate of less than 1% for reaffirmation process while ensuring compliance with bankruptcy court timeline standards at 100%, and aligning processes between portfolios.

San Antonio, Texas Area

Started a group from the ground up to help maintain compliance with governing new servicing standards. Acquired groups and processes to lead between the different sites. Serve as a primary resource to cross functional team members.Built process to ensure proof of claims were filed according to national mortgage servicing standards by transitioning 20 team members from another mortgage production unit, providing training and creating a system to track the process, resulting in defect rate of less than 2%, which exceeded the goal of under 3%.Hired staff and created and implemented new exception reports and audit process to monitor process to offer home affordable modification program to bankruptcy customers and comply with directive from U.S. Treasury Department.Designed process, procedures, training, and reports for new regulatory FRBP rule for notice of post-petition mortgage fees, expenses and charges bankruptcy rule to ensure department regulatory compliance.