Robert Murphy Email & Phone Number

New Brunswick, Canada

• The engagement manager is accountable for building and maintaining strong relations with a portfolio of Avaya’s larger Unified Communications and contact center clients. Responsibilities included.
• Ensuring that revenue targets are achieved and communicated.
• Input into strategic business plans and goals with identified business needs and solutions.
• Driving pre and post sales activities.
• Team lead for Avaya personnel to ensure that customer requirements and Avaya deliverables are met.
• Contract negotiations and renewals of existing and up-scope opportunities.

• Responsibilities:
• Ownership of IT assets contracts including renewals; hardware support, software licenses and software subscriptions.
• Cost savings modelling and operational business cases development
• Forecasting and verifying billing for consumption services (example datacenter RUs, server management, SAN management, databases, and telecommunications).
• Budgeting of hardware warranties, software licenses maintenance, SAAS, datacenter RUs and telecommunication costs
• Managing compliancy of End User Licensing Agreements and mitigating audit risk.

New Brunswick

• Senior Product Manager responsible for lifecycle management of a portfolio of cloud and premise based solutions, including the development of portfolio strategies and tactics, budgeting/forecasting and results.
• Identifying opportunities within the evolving contact center market and creating value for customers
• P&L responsibility for the portfolio including monthly, quarterly and annual performance evaluation
• Formulation of business strategy, financial projections, and market pricing
• Development and execution of product strategies and tactics
• Product Pricing strategy and tactics

Moncton, New Brunswick

Responsible for the technical design of customer specific telecom solutions including contact centers, data networks, IVR solutions, Work Force Optimization solutions, etc.

B.Sc.

Computer Engineering

Certficate Industrial Marketing

Education record