Robert Murphy Email & Phone Number

New Brunswick, Canada

The engagement manager is accountable for building and maintaining strong relations with a portfolio of Avaya’s larger Unified Communications and contact center clients. Responsibilities included.• Ensuring that revenue targets are achieved and communicated.• Input into strategic business plans and goals with identified business needs and solutions.• Driving pre and post sales activities.• Team lead for Avaya personnel to ensure that customer requirements and Avaya deliverables are met.• Contract negotiations and renewals of existing and up-scope opportunities.• Customer satisfaction levels and improvement plans including end-to-end escalation management for client executives.• Subject Manager Expert for Avaya products, services, offers and tools• Working with sales channels assessing customer requirements, making presentations to customers, and developing customer account reviews to maintain Avaya as a strategic partner.

Responsibilities:• Ownership of IT assets contracts including renewals; hardware support, software licenses and software subscriptions.• Cost savings modelling and operational business cases development • Forecasting and verifying billing for consumption services (example datacenter RUs, server management, SAN management, databases, and telecommunications). • Budgeting of hardware warranties, software licenses maintenance, SAAS, datacenter RUs and telecommunication costs• Managing compliancy of End User Licensing Agreements and mitigating audit risk. • Providing recommendations to IT Directors based on business needs, overall affordability, and alignment with IT plans and integration with existing assets. • IT capital assets inventory tracking (computer hardware, software licenses, software, workstations) • Working with procurement to ensure that all contracts are renewed on a timely bases• Reconciling the useful life of IT Assets with finance

New Brunswick

Senior Product Manager responsible for lifecycle management of a portfolio of cloud and premise based solutions, including the development of portfolio strategies and tactics, budgeting/forecasting and results analysis. Portfolio includes , 8X8, Avaya technologies, HP WFO solutions, Aspect technologies, Genband Solutions and Structured Cabling (Belden)Responsibilities included:• Identifying opportunities within the evolving contact center market and creating value for customers • P&L responsibility for the portfolio including monthly, quarterly and annual performance evaluation• Formulation of business strategy, financial projections, and market pricing • Development and execution of product strategies and tactics • Product Pricing strategy and tactics• Product promotion, interactions with channels and related take to market activity (e.g. product launches / promotions)• Working with key internal stakeholders including Sales Channels, engineering, operations and finance.• Working with external stakeholders including various service partners, OEM / vendors, 3rd party contractors and end customers• Development and management of Capital Business Cases• Managing COGS & key third party vendors• Collaborate with sales to create profiles of target customers and compelling value propositions. • Analyze competitive marketplace, study available research/analyst commentary, and benchmark company products to competitive products•Regularly meet with customers to build relations and solicit feedback•Serve as Subject Matter Expert on pricing options, deal structure, competitive pricing dynamics, and market trends•Evaluates special customer requests by understanding cross organizational impact and customer benefit

Moncton, New Brunswick

Responsible for the technical design of customer specific telecom solutions including contact centers, data networks, IVR solutions, Work Force Optimization solutions, etc.

B.Sc.

Computer Engineering

Certficate Industrial Marketing

Education record