Robert A. Email & Phone Number

• Partners with senior executives to deliver cost effective technology solutions and process improvements while ensuring IT deliverables align with business needs.• Utilizes project management / business analysis skills to deliver quality projects within time and budget constraints. • Manages the integration of new applications into the business environment, system configuration, security, and end user support for the corporate claim, policy, accounting, and document management systems.• Modifies, reconfigures and upgrades systems to meet evolving business needs and challenges.• Coordinates with various departments SQL Server and Oracle database reporting and data requirements.• Current projects include building a Project Management Office, defining a project life cycle process and streamlining the legal billing process.Key Accomplishments:► Managed a $790k project to migrate the corporate claim, policy, and billing system to a web based platform (eOasis) reducing internal infrastructure, maintenance and licensing costs as well as enhancing customization options and improving end user experience.► Managed the database merge and migration of two accounting systems into one cloud based solution (SunGard eLink).► Orchestrated the implementation of the Hyland OnBase electronic content management system across various departments achieving substantial savings by allowing for the reassignment of staff, reducing leased space, and enhancing staff telecommuting options.► Spearheaded a major process improvement with the implementation of the Hyland external access portal enabling external clients to upload documents directly into the corporate ECM system in lieu of email, which hastened the legal claim management process and allowed for the reassigning of staff to more value-added tasks; delivered the $80K project on time and under budget.► Performed gap analysis exercises for our claim and policy systems promoting productivity enhancements.

New York, Ny, Us

• Assumed full responsibility in managing system administration, interfaces, security, configuration, and application support for the corporate claim, policy electronic content management, and accounting systems.• Skillfully conducted data analyses through SQL and MS Excel and assessed root cause of any data anomalies and provided appropriate solutions as required.• Assumed business analysis tasks in the execution of the ResolveStar legal billing system, a web-based application for processing and monitoring legal invoices. Wrote script to upload claim demographic data into the system to match invoices to existing claims. Key Accomplishments:► Successfully designed and managed a Crystal Reports repository of financial, claim, and risk management reports against SQL Server and Oracle database sources and also scheduled automatic distribution through Business Objects business intelligence software.► Managed the upgrade of the company’s accounting system from Solomon to SunGard EAS iWorks.► Played a key role in building interfaces between Oasis claim system and SunGard EAS iWorks accounting system to pay legal invoices.

New York, Ny, Us

• Starting as Report Analyst in 2004, I was promoted to Manager of Business and Systems Operations directing technical and data management for 70+ staff members. • In this capacity I performed ROI, KPI, budget planning and forecasting, cost-benefit / business analyses, financial analyses, and process improvement initiatives to promote cost-effective service delivery and data integrity.Key Accomplishments:► Played lead role in development, implementation, and upgrade of Oracle client server increasing productivity ~40%.► Utilized SQL and crystal reports to create a library of KPI reports for senior management. ► Through system and procedural enhancements, I reduced operational costs and expanded the business with no increase in staff. ► Convened and chaired the department technology committee, working with IT staff and system vendor as Project Manager to oversee approved system enhancements.

New York, Ny, Us

• Prepared annual expense, capital, and revenue budgets for the Faculty of Arts and Sciences division. Key Accomplishments:► Played a major role in eliminating a $3.5M deficit by revising budget practices and implementing advanced controls. ► Developed financial projections and analyses of faculty salaries and staffing models and evaluated the fiscal impact of departmental funding and staffing requests. ► Participated in the presentation and negotiation of budgetary and funding issues in coordination with the Budget Director, Deans, and Department Chairs.

New York, New York, Us

• Prepared and monitored a $459 million annual expense budget and four-year financial plan for the Department of General Services including written text for the Mayor’s Fiscal Message.• Analyzed headcount, attrition, cash flow, and variance reports to identify funding issues and surplus/needs. Used fiscal reports to measure the fiscal health of city agencies.► Monitored and prepared fiscal auditor analyses and reports pertaining to $1.6 B in citywide budget reduction programs, analyzing monthly and quarterly fiscal reports to ensure financial goal compliance.► Played a role in saving the city over $340M by analyzing key programs such as the Mayor’s Procurement Improvement Initiative.

Utilized data extracted from in-house systems to conduct statistical studies on health related issues pertaining to uniformed and civilian personnel. ►Prepared monthly reports on performance and absence indicators. ►Implemented a process to track health related indicators and forecast absence rates for uniformed personnel.

Ma, Public Administration

Ba, Political Science