• Maximized conference & events revenue opportunities.• Exceeded annual sales targets by 30%• Increased customer return rates by providing excellent customer service.• Drawn up proposals to advise prospective customers of guest rooms, meetingvenues and banquet services availability and negotiated contract terms.

Performing secretarial and administrative work in receiving the public, providing customer assistance, answering telephones, data processing, and record-keeping.Acquired competencies:- Communication proficiency- Ethical Conduct- Flexibility- Initiative- Time Management

Responsible for managing and directing the organisation's internal and external communications. Supervising PR and creating communication strategies. CM is a production house for contemporary art.

Content Design and CommunicationsCorporate Giving & Events▪ assisted the team with the communication’s projects about the Bank’s funding partnerships with cultural institutions and in client’s Marketing and Customer Care projects;▪ managed relationship with cultural partners and media, provided communication with printing houses, translators and topic specialists;▪ supported the team in event planning;▪ published contents on the Intranet and OneGate online networks, updated WebSite; ▪ managed budgeting and invoicing.

Collaborated to the creation of multidisciplinary guided tours and workshops for schools for the first edition of Hangar Bicocca Educational program.

Responsible for the incoming and outgoing flows of international students Exchange program.