Roberta Sander Email & Phone Number

Client-services professional with over 25 years of experience providing customer services across several business segments (Finance, Retail, Medical, Wireless Services, and Mortgage Services). Experienced in providing direct customer support by phone contact, email inquiry, chat and face to face contact. High-energy, dedicated, client focused and goal oriented team player.Qualifications include the following: • Timely assessment and understanding of customer requests and expectations.• Call center customer service experience.• Answer and follow up upon customer inquiries, evaluate customer product needs, find timely solution to external/internal customer issues.• Courteous, patient and respectful of client concerns.• Project a professional image and properly handles confidential information.• Strong verbal, written and interpersonal communication skills. Focus on timeliness, detail and accuracy.• Solid computer skills that include MS word, Excel, Power Point and Outlook. Other computer skills include Sales Force, Knova (knowledge software) and various S&P Global products.

Listed skills include Sales, Customer Service, Microsoft Excel, Leadership, and 6 others.