Working within a managed services framework has provided me with the opportunity to work across various industries, dealing with unique challenges and requirements. This exposure has been instrumental in developing my ability to adapt quickly, think critically, and deliver solutions that are not only effective but also scalable and future-proof.The MSP environment fosters continuous learning and improvement, allowing me to stay ahead of technological advancements and industry trends. It… Show more Working within a managed services framework has provided me with the opportunity to work across various industries, dealing with unique challenges and requirements. This exposure has been instrumental in developing my ability to adapt quickly, think critically, and deliver solutions that are not only effective but also scalable and future-proof.The MSP environment fosters continuous learning and improvement, allowing me to stay ahead of technological advancements and industry trends. It has instilled in me the importance of proactive management and the value of offering not just solutions, but strategic insights that contribute to our clients' long-term success. Show less

• Systems Technician for one of Southern Ontario’s largest MSP providing services globally • Managed over 100+ client’s infrastructures in a Windows and Linux environment• Supporting enterprise backup solutions (Veeam, Backup Exec, AppAssure)• Support of virtual server environments using VMware ESXI, vCenter and Hyper-V• Monitored and maintained data centers at various locations• Deployed and maintained Dell, Cisco, Lenovo rack servers • Managed and created Objects and… Show more • Systems Technician for one of Southern Ontario’s largest MSP providing services globally • Managed over 100+ client’s infrastructures in a Windows and Linux environment• Supporting enterprise backup solutions (Veeam, Backup Exec, AppAssure)• Support of virtual server environments using VMware ESXI, vCenter and Hyper-V• Monitored and maintained data centers at various locations• Deployed and maintained Dell, Cisco, Lenovo rack servers • Managed and created Objects and Group Policies in Active Directory in Windows Server 2008r2 - 2019• Maintained 500+ Windows computers, including configuring and monitoring• Managed client’s Microsoft 365 tenants as well as on-premise Exchange 2010-2019• Migrated client’s email platform from GSuite to Microsoft 365 and on-prem exchange to Microsoft 365 • Experience working with ERP systems (Sage, Syspro, Batch Master)• Was recognized as Employee of the Month; back-to-back for December 2020 and January 2021• Provided Tier 2 technical support to the Tier 1’s• Developed a training program for new hire Tier 1 System Technicians • Joint Health and Safety Chairperson • Participated in on-call rotation Show less

• Providing immediate technical support to various clients through onsite and remote means (phone, email) using the incident management and request fulfillment processes as outlined in ITIL• Excellent knowledge of supporting various software and technologies • Review daily backups, RMMs, storage checks and create tickets for failed jobs or errors• Install software and perform routine maintenance and network administration tasks• Performed troubleshooting on Microsoft Operating… Show more • Providing immediate technical support to various clients through onsite and remote means (phone, email) using the incident management and request fulfillment processes as outlined in ITIL• Excellent knowledge of supporting various software and technologies • Review daily backups, RMMs, storage checks and create tickets for failed jobs or errors• Install software and perform routine maintenance and network administration tasks• Performed troubleshooting on Microsoft Operating systems• Supported infrastructure over LAN/WAN/MAN networks• Experience in troubleshooting software and hardware including servers and networks• Passion for teamwork, continuing education, problem solving and exceptional customer service• Strong interpersonal skills required to effectively communicate with users and vendors• Creating and updating SOP's Show less

• Superior Customer Service - Customer Education • Diagnose, troubleshoot and repair problems on local owners end devices• Backup and recovery• Design, plan, build and implement cost effective strategies for SOHO LAN's

• Tier 2 Technical Support Specialist• Took inbound escalated calls from chronic callers while providing customer service including responding to inquiries about products and services, troubleshooting various technical issues, and performing general account maintenance.• Analysis began with initial customer interaction where issue was reported, through logging information and data; running various diagnostic tests and exhausting all resources to resolve the issue.

• Read and interpret complex engineering drawings and work-process documentation• Design, build, and repair molds and models used to mass produce plastic or metal components or products• Build precision mold components using conventional and numerically controlled metal-cutting machines and equipment including saws, drills, grinders, lathes, mills, and EDMs• Performed work-in-progress measuring or checking using specialized and precision tools and equipment

• Provided technical support to students, instructors, and full time Computer Technologists • Learned how to communicate to different types of learning styles• Shutting down and fixing minor hardware issues throughout the college nightly• Assisting students with multiple software and hardware systems• Supervising the 300+ computer lab