Robertas Čiarba Email & Phone Number

Vilnius, Vilniaus, Lithuania

• Using ServiceNow to solve issues by working with Exchange Admin/SharePoint/SCCM among many other systems we have in place. Along with on-site PC/Phone/Meeting Room hardware setup and support.• Revitalized the Knowledge Base we have that improved the KPI of their attach rate to tickets by at least 40%, as well as integrated more ways of knowledge sharing within our team and between the different teams we have.• Gained ITIL certification and currently in progress of CompTIA certifications.

Šiauliai, Siauliu, Lithuania

• Quickly learned to use and troubleshoot proprietary software that was being used to automate packaging in a conveyor system.• Adapted to the speed of the workplace and successfully solved software and hardware problems that occurred on a day-to-day basis.• Mentored other new recruits to use the system later on.

• Successfully developed, pushed and maintained a popular interlanguage chatbot application for Discord with a team.• Tracked and worked through issues and feature requests of nearly 500-thousand users at its peak through the service desk ticketing systems on GitHub and Zendesk, also managed the interlanguage translation services using Transifex.• Over the course of working on the project, got a chance to learn and apply a lot of the main programming principles among other IT things, including: NodeJS/JavaScript/HTML/CSS/ESLint/NPM/Git versioning.