Robertas Čiarba Email & Phone Number

Vilnius, Vilniaus, Lithuania

• Using ServiceNow to solve issues by working with Exchange Admin/SharePoint/SCCM among many other systems we have in place. Along with on-site PC/Phone/Meeting Room hardware setup and support.
• Revitalized the Knowledge Base we have that improved the KPI of their attach rate to tickets by at least 40%, as well as integrated more ways of knowledge sharing within our team and between the different teams we have.
• Gained ITIL certification and currently in progress of CompTIA certifications.

Šiauliai, Siauliu, Lithuania

• Quickly learned to use and troubleshoot proprietary software that was being used to automate packaging in a conveyor system.
• Adapted to the speed of the workplace and successfully solved software and hardware problems that occurred on a day-to-day basis.
• Mentored other new recruits to use the system later on.

• Successfully developed, pushed and maintained a popular interlanguage chatbot application for Discord with a team.
• Tracked and worked through issues and feature requests of nearly 500-thousand users at its peak through the service desk ticketing systems on GitHub and Zendesk, also managed the interlanguage translation services.
• Over the course of working on the project, got a chance to learn and apply a lot of the main programming principles among other IT things, including: NodeJS/JavaScript/HTML/CSS/ESLint/NPM/Git versioning.