Roberta Snyder, Rhit Email & Phone Number

Support an individual with developmental disabilities navigate their community. Assist with daily living tasks including weekly medicine preparation, transportation, and shopping. Arrange and attend entrainment activities with consumer, according to their interests.

Lead the North America RSA Remote Access Token Refresh Program for HSBC Technology & Services. Project entailed replacement of 8,000 expiring remote access authentication devices within a strict 6-month time-frame.

Buffalo/Niagara, New York Area

• IT Security & Risk Access Management Analyst (2006 - 2014)Served as workflow coordinator and lead liaison for remote access program between originations team (India), distribution team (US) and customer service teams.
• Recognized for exceptional support in creating and servicing Remote Access accounts for Executives, Auditors and Third party users. Established a Remote access token inventory system.
• Team Recognition for Remote Access 2011 Replacement Project that was initiated by security breach of a third party vendor. Recreated remote access accounts, replacing, collecting and inventorying key fobs across North.
• Relocated the work task remote access token mail from Chicago to Buffalo. Oversaw the new process and was the main contact for questions, problems and supplies.Facilities Representative:
• Coordinated a 9 month project to move cost centers, technology labs and people.
• Reduced footprint through work from home studies and desk sharing.

Buffalo/Niagara, New York Area

• IT Security and Risk Senior Administrative Assistant (2004 - 2006)Performed administrative duties for the IT Security and Risk Department. Supported Directors, Senior Managers and international employees. Coordinated.
• Recovered over $100,000 in credits for incorrect billing issues.
• Effectively interfaced with business partners, team members, and vendors to resolve issues.
• Designed and implemented staff checklists in the Lotus Notes database to guide management and staff through the processes for new hires, transfers and terminations.
• Created and maintained the Communication Administration database that contains organization charts, invoice processing information, travel information and staff checklist.
• Managed training and time-off program database for IT Security and Risk employees.

Buffalo/Niagara, New York Area

• Performed administrative duties for the IT Development Department. Supported Senior Managers and local employees. Provided confidential, professional administrative services to all levels of staff and executives..
• Organized financial tracking of outside vendors; facilitating the management of overall expenses, individual rates, contract dates, weekly time, and invoice data.

• Ensured accurate system record changes and relationship adjustments were made expeditiously. Maintained high level of accuracy inputting commercial customer payments into bank’s systems.
• Designed and maintained microfiche filing system for commercial customer information.

Buffalo/Niagara, New York Area

• Reconstructed history of individual student loan accounts to sell to the Secondary Market.

Buffalo/Niagara, New York Area

As Bank Teller, processed deposits, payments, check cashing and other transactions.

Processed high volumes of payments for MasterCard accounts.

Master Of Science (Ms), Informatics

Informatics

Education record

Education record

Education record

Bs - Liberal Studies/Training & Development