Robert Averill Email & Phone Number

Experienced Implementation Support with a demonstrated history of working in the insurance industry. Skilled in Health Insurance, Customer Service, Data Analysis, Software Implementation, and Healthcare. Strong information technology professional with a Bachelor of Science (B.S.) focused in Communication and Media Studies from Eastern Connecticut State University. Within my role as Implementation Support Specialist, I am responsible for supporting our clients’ needs during the initial implementation process. My job is to create and maintain agendas and lead weekly calls to work through open items with each client. I also assist to provide live training sessions with clients and create training documents for internal and external use and work with team members to ensure a successful implementation. Added responsibilities to my Implementation Support Specialist role include analyzing existing system setup and identifying areas for enhancement, testing and rolling out new system changes to other members of the team and coaching new Implementation Support Specialists through initial training and continuing into the assumption of their role.

Listed skills include Data Analysis, Healthcare, U.S. Health Insurance Portability And Accountability Act, Health Insurance, and 2 others.

• 

  Client Success Team

  Ebenefit Marketplace (Ebm)

  Mar 2017 - Present - United States

• 

  Eastern Connecticut State University

  Communication And Media Studies