Roberta Vinci Email and Phone Number

Achievement:My 25 years experience at British Airways gave me the opportunity to achieve excellent customer service, by being proactive and enthusiastic in giving always the best to every customer need. Working in a very multicultural environment also put me in the position of understanding the variety of personalities and differences in what customers expect.I understand how important is to do that little extra to retain business, using my professionalism and empathy towards every individual, my duty of care brought me to achieve excellent communication at different levels and cultures. I am very proud of my job and being a people person I achieved great interpersonal skills and understanding between colleagues and customers. Being trained in aviation medicine gave me the skills to help in difficult circumstances.Responsibilities:Operational safety and security (safety equipment procedure) Delivering excellent service with BA service standardsBuild relationship with colleagues (working in a team)Seek solution and resolving problemsUnderstanding cultural differences Medically trained (aviation medicine)

Secondment to the safety & quality team providing administrative and business supportObjective to reduce risk and preventing reoccurrence - Gain confidence and contributed to weekly BA meetings within the team and managers - Developed a comprehensive knowledge of Health and Safety operations and use of in-house British Airways systems.• Oversee operational and security aspect of the cabin crew role• Identifying and investigating hazard and risks in the operational environment. Investigating accidents and incidents• Regulatory compliance• Communicating relevant Safety Information• Working closely with stakeholders• Procedure and Issues relating OMA and OMB• Dealing with confidential Data

Assisting deliveries and taking orderComplaintsSolving problemsCommunication between delivering companies, sellers and customersImproved communication skillsITDeveloped a comprehensive operational knowledge of company procedure and policy