Vice President Of Customer Experience & Call Center Operations
Current
Dec 2023 - Present
AeroLeads people directory · profile
Robert Ayala Email & Phone Number
Vice President, CX Strategist & Contact Center Operations Leader with Proven ROI Impact
at
Kindbody
1 work email found
@wundermanthompson.com
10 phones found area 407, 321, 850, 305, and 314
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, CX Strategist & Contact Center Operations Leader with Proven ROI Impact
Location
Melbourne, Florida, United States
Who is Robert Ayala? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Robert Ayala is listed as Vice President, CX Strategist & Contact Center Operations Leader with Proven ROI Impact at Kindbody, based in Melbourne, Florida, United States. AeroLeads shows a work email signal at wundermanthompson.com, phone signal with area code 407, 321, 850, 305, 314, and a matched LinkedIn profile for Robert Ayala.
Robert Ayala previously worked as Vice President of Customer Experience & Call Center Operations at Kindbody and Director of Contact Center Consulting at Vml. Robert Ayala studied at University Of Central Florida.
Company email context
Email format at Kindbody
This section adds company-level context without repeating Robert Ayala's masked contact details.
{first}.{last}@wundermanthompson.com
86% confidence
AeroLeads found 1 current-domain work email signal for Robert Ayala. Compare company email patterns before reaching out.
Profile bio
About Robert Ayala
Contact center executive with 25 years of experience in the areas of sales, service and support within the contact center industry. Proven track record of performance and process optimization across customer acquisition, retention, outsource / vendor management, resource management, strategic and tactical operational design. SPECIALTIES:• Omni channel optimization: connecting digital marketing to meaningful engagements and data (looking at the big picture).• Data driven and analytical (aka data nerd) thought process to assess business practices and optimize performance.• Collaboration across teams, vendors, and leadership to deliver successful business solutions.• Adaptability in developing roadmaps towards achieving business objectives and / or KPI targets.
Listed skills include Call Centers, Cross Functional Team Leadership, Vendor Management, Leadership, and 46 others.
Current workplace
Robert Ayala's current company
Company context helps verify the profile and gives searchers a useful next step.
6 roles · 19 years
Robert Ayala work experience
A career timeline built from the work history available for this profile.
Director Of Contact Center Consulting
Led all contact / sales center consulting services for Wunderman Thompson. Primary responsibilities included driving call center consulting revenue through value added propositions to new and existing clientele while cultivating and maintaining meaningful business relationships. This was achieved through internal and external collaboration focused on.
Mar 2015 - Dec 2023
President & Founder
Founded Contact Center Services (www.contactcenterservices.com); a US based full service call center and contact management company comprised of virtual / work at home staff. We service healthcare and retail clients through customer service and sales via inbound and outbound calls, emails and chat. Other services include consulting, support platforms for.
Mar 2013 - Feb 2015
Director Of New Patient Enrollment
Managed a staff of over 400 inbound and outbound sales and service agents in the diabetic / healthcare mail order industry across three business lines within Liberty Medical - an Express Scripts company. Duties include development and adherence of departmental budgets and performance objectives, staff development, managing towards key performance.
Mar 2010 - Feb 2013
Director Of Call Center Operations
- Managed the eDiets.com call center across multiple sites which specializes in online diet, fitness and meal delivery support. Responsibilities included daily management of call center operations; including but not.
- Increased sales conversion from 2% to 16% through effective training, coaching and feedback
- Instituted formalized call center structure including departmental training, agent / department level reporting and call quality monitoring practices and procedures allowing for metrics management and therefore.
- Reduced departmental costs by 17% through effective staffing and vendor management
Jan 2008 - Mar 2010
Call Center Director
- Oversaw all aspects of the national health screening call center, including inbound customer service, outbound client acquisition and retention, fulfillment, client correspondence and management of departmental budget..
- Increased annualized revenue by $826,000 as a result of effective client acquisition and retention programs.
- Reduced annualized shipping costs by $37,800 through vendor negotiations
- Reduced abandon rate by 3% without increasing FTE count.
- Improved inbound and outbound conversion rates through effective staff development, coaching and motivation
- Reduced shipping times by 27% through improved processes
2007 - 2008
~1 yr
1 education record
Robert Ayala education
-
University Of Central Florida
FAQ
Frequently asked questions about Robert Ayala
Quick answers generated from the profile data available on this page.
What company does Robert Ayala work for?
Robert Ayala works for Kindbody.
What is Robert Ayala's role at Kindbody?
Robert Ayala is listed as Vice President, CX Strategist & Contact Center Operations Leader with Proven ROI Impact at Kindbody.
What is Robert Ayala's email address?
AeroLeads has found 1 work email signal at @wundermanthompson.com for Robert Ayala at Kindbody.
What is Robert Ayala's phone number?
AeroLeads has found 10 phone signal(s) with area code 407, 321, 850, 305, 314 for Robert Ayala at Kindbody.
Where is Robert Ayala based?
Robert Ayala is based in Melbourne, Florida, United States while working with Kindbody.
What companies has Robert Ayala worked for?
Robert Ayala has worked for Kindbody, Vml, Contact Center Services, Express Scripts, and Ediets.Com.
How can I contact Robert Ayala?
You can use AeroLeads to view verified contact signals for Robert Ayala at Kindbody, including work email, phone, and LinkedIn data when available.
What schools did Robert Ayala attend?
Robert Ayala studied at University Of Central Florida.
What skills is Robert Ayala known for?
Robert Ayala is listed with skills including Call Centers, Cross Functional Team Leadership, Vendor Management, Leadership, Management, Team Building, Call Center, and Training.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial