• Implement software releases in Non-Production and Production environments.• Monitor the health of all server environments.• Investigate all reported or discovered issues impacting the servers and remediate.• Provide application/server support on a 24/7 basis.• Responsible for the overall build and deployment work for the implementation of software releases for client-facing products.• Create runbooks, implementation guides/details, and detailed deployment plans.• Conduct post implementation testing and certifications.• Coordinate projects with developers, management, support, and outside vendors to ensure accurate and on-time delivery of software hotfixes and builds.• Track trouble reports and resolution. Maintain build servers and software release libraries.• Train team of engineers and management to ensure continuous coverage at all times for maintenance and support.Notable Achievements:  Instrumental in successful system upgrades/migrations, including Windows Server 2000, 2003 and 2008. Spearheaded development and implementation of internal website that enables developers and management to dynamically view log files of release environments, optimizing accuracy in troubleshooting and problem resolution by permitting access to logs through a simple web browser regardless of platform .

• Provided technical leadership for planning, implementation, and maintenance of more than 70 intranet and Internet Web servers that provided service to both internal and external users.• Member of on-call support team for production issues.• Supported large staff of developers and managers in software installations, configurations, and troubleshooting.

• Managed processing of computerized invoices for corporate and freight bills.• Audited bills to ensure proper payment and credit.• Resolved discrepancies and instituted cost effective controls.

Provided onsite technical administrative services at key account's corporate headquarters. Full responsibility for scheduling and dispatching 6-member technical team. Maintained parts inventory.Notable Achievements:  Provided nationwide helpdesk support for field sales team. Became trusted advisor to client on technical issues, policies, and procedures.

• Provided onsite technical administrative services at key account's corporate headquarters.• Full responsibility for scheduling and dispatching 6-member technical team.