Business process automation and strategic efficiency development.Full-stack experience covering C#, WPF, Angular, TypeScript, T-SQL, and ASP.NET (including MVC, Web API, and OData). Significant experience with NuGet package development and infrastructure automation / CI & CD.Worked with a team of Business Analysts to automate Underwriting procedures, leading to an expert knowledge in Windows Workflow Foundation and flowchart design in general. Also trained in Pega's Robotic Process Automation (RPA) framework. Currently transitioning to include Microsoft Power Automate.Over four years of fully remote teleworking, approved with a proof-of-concept business case. Continuing with a consistent 100% performance evaluation or higher.Significant business results include:- Led development for an automated audit, identifying significant amounts of missed revenue in annual 'premium leakage' - Responsible for time-savings of several Full-Time Equivalents (FTE) via automated workflows.- Implemented new frameworks for end-to-end automation and user-driven 'macro' systems.- User-driven macros are used on average for 2 million runs per year, for time savings on each use.- Built a call tracker web app to document Underwriting phone calls. - Maintained web apps for Payment Plan calls related to monthly billing. - Winning team of the 2016 State Farm Hack Day competition, out of over 500 developers on 115 projects, by using machine learning to classify emotion levels in customer service audio clips.

Worked with estimatics agents to assess damages and settle homeowners claims, ranging from theft to fires, in accordance with policy regulations. Responsible for hundreds of thousands of dollars in processed payments.

Coordinated the daily schedules of over 100 call center employees to handle all general auto claims for 6 states. Balanced queue task production schedules with phone service level agreements, as well as preparing reports for the overall productivity of the department.

Determined driver liability in car accidents, assessed the value of damages, and settled according to the laws of the local jurisdiction.